General Info

Regularly scheduled weekly status for START replacement

Call-In Info

1. Dial 6-5777, (203) 436-5777 or (855) 925-3266.
2. Enter Meeting ID 60612 and #.
3. Speak your name, then enter #.

Roll Call

Agenda

Please come to the meeting on time & prepared

1. Team Members
   1. What did you do last week?
   2. What are you doing this week?
   3. What obstacles are slowing/stopping progress?
2. Do we have any issues or risks to discuss with the ITSM program committee?
3. Other issues / concerns?

Discussion

* Intro of Jay Johnson by Liz. Jay is the new change manager for IAM.

Christine:

• Done:
  • Attended Central Campus Backup meeting
  • Attended ServiceNow Webinar re: Service Catalog
  • Created RICEFW inventory draft
• Current:
  • Steering Committee Meeting tomorrow
  • Updating and adding to work plan
  • TOC presentation and change request form
  • Finalizing deliverables for Planning and Analyze gate - will task team members to pitch in as appropriate

Wendy & Kathleen:

• Done:
  • Org impact analysis
  • Draft of the text for email notifications
  • Inventory of email and calendaring services - finalizing inventory and processes - Exchange will be the only service to be part of this project; others will become part of the FY14 e-services project
• Current:
  • Will schedule a follow-up meeting with Julie Grant re: financial approval process
  • Gathering names for the focus group - Ops Managers and high-volume users. Received some recommendations from Susan Wells, Brent Dickman, and Sandy Stein.
• Next:
  • Start coordinating meeting for focus group (early April). Need to figure out where to hold these meetings.
  • Begin training plan by looking at the various audiences.
  • Schedule SOM meeting?
  • Schedule return to BOLT/OG meeting.

Kesha:

• Done: Pager use cases
• Current:
  • Working on Ethernet request - hopes to finish this by end of the week
  • Will schedule meeting with Sandy Boutin and Steve Degroat next week re: backup
  • Walk-through with Jeff re: pagers today; then David can send this to fruition
• Next:
  • Telephone sets and lines

David:

• Done:
  • PTAEO work  - Fruition is working on phase 3 of 4.
  • Visio mockup for Pagers; walk-through today, then send to Fruition
• Current:
  • Completed loading Ops Manager data
  • Change "Head" label to "Lead Admin"
  • Will send the financial approval info to Fruition
  • Splitting out requests from incidents  (My Tickets, My Requests)
• Next: Bill will refresh the Dev environment soon, David will need to move his development into Test before then.

Bob:

• Done: Working with Dave and Bill re: ESS, new wire frames - how to morph current UI to new UI.
• Current: Creating prototype for tickets and requests split out - by end of March?

Issues/Concerns: None

Past Meetings