START - Focus Group notes

Owned by Former user (Deleted)
Last updated: Jun 19, 2013Version comment
2 min read

Focus Groups:

  1. Tuesday, May 28, 3:10-4:05pm SHM Med. ITS website familiarity = ~50%
  2. Wednesday, May 29, 10:05-11am. 55 WHIT. ITS website familiarity = ~50%
  3. Monday, June 3, 10:02-10:48am. EPH Med. ITS website familiarity = ~60%. Use Computing Request Form = ~50%
  4. Tuesday, June 4 9:03-10:05am 55 WHIT. ITS website familiarity = ~50%
  5. Monday, June 17 9-10am CLS LIB. ITS website familiarity = ~100%

*Need to post presentation & FAQs! - Wendy

Ideas for next time:

  • Create sign for door
  • Bring candy

Potential Requirements:

  • Add START to the Yale Portal (need to speak with Kate Reynolds) - task for Wendy
  • Add Requested For field to My Request page - DONE
  • Being able to see???
  • Accessing approvals going back an FY year - REPORT req.
  • Ongoing history of items ordered for faculty members (Telecom)
  • Adding unit/department to the request fields to see all the requests, not just ones they approve - REPORT req.
  • Change label from Proceed to Checkout to Submit Order - WISHLIST
  • Process for handling mobile estimates (potential requirement - John Zito) - CLARIFY
  • Quick links on ITS website - font too small - UI req.
  • Filtering/sorting of requests (cancelled, active, etc.) - UI req.
  • My Approvals archive for closed Requests - UI/REPORT req.
  • Granting Oracle access by department or division instead of org - Already in system
  • My Incidents (add client & contact) - UI req.
  • Approx. costs for telecom? Routing $-related requests to CTS Voice first, then Financial Approval? or second financial approval? - Big issue
  • Change bg color for shopping cart and/or Submit
  • PTAEO tied to approval org not home org
  • Mirror other person's access instead of picking? - Ask CLIENT ACCTs.
  • Edit request link on Request Approval Notification, must include all info in email - FINANCIAL NOTIFICATION
  • Only show active requests - UI
  • Off-boarding - delete all access
  • Service-page instructions - ITS Web / Knowledge
  • Catalog Item descriptions short with emphasis on add, change, delete
  • Show requested for in My approvals - UI
  • Expenditure type editable - NEED USE CASE
  • Searching features for Requests in SN - name, dept? - REPORT
  • View approvals for whole department? - REPORT

Items to Research / Questions needing answers:

  • 2 Ops Managers in Law School - how will these route?
  • Does everyone (delegates) get an email re: request in approval queue?
  • What's happening with the telecom approvers list?
  • Hiring checklist - look under HR forms
  • Info on where to send other requests - publish list somewhere - ITS website or FBO website?
  • Timing of IAM initiatives
  • If no Ops Manager, escalate to self?
  • Red flag on Award (letter)?
  • Oracle data for ongoing history - what items does Prof. H have?

General Questions:

  • Delegation for Approvals? Yes
  • Training levels? - online and auditorium for approvers
  • On-board multiple people at one time? No, slated for the future
  • Workday? No interaction known at this point.