Email Addresses

• itsm@yale.edu is a mailman list that goes to the ITSM Team and the process owners (see below for information on the list and how to manage it)
• Itsm-coaches@mailman.yale.edu is a list that goes to the ITSM  Practitioners Group
• Itsm-info@yale.edu is a list that is used to communicate info about ITSM.  It’s an opt-in list for anyone who wants info about ITSM.
• servicemanagementteam@yale.edu is used as an internal list for everyone in the ITSM group
• Sn_prod_support@yale.edu is for anyone who wants to receive the HI emails

ITSM Mailman List

http://mailman.yale.edu/mailman/admin/itsm50

Password:  See team member for password 

Email comes to this list from three places

1. Our project feedback form at http://its.yale.edu/servicenow-comments-and-feedback
2. When someone sends an email to itsm@yale.edu
3. When someone sends an email to itsm50@mailman.yale.edu

If it’s a Yale person that sends an email to this list it is sent to everyone on the list.  Sometimes there’s a message that gets sent and it waits for a moderator to go in and either allow it to go through or delete the message so it’s not sent to everyone on the list.  The moderator must use the link and password above to log into the mailing list to take care of these messages.  If a moderator doesn’t log in and take care of it the mailing list will keep sending the email until someone takes care of it.

• Current admins/moderators of the list are
  • Deanna Burns
  • Mandi Luca
  • Chris Bellerjeau
• Current members of the list are
  • Deanna Burns
  • Mandi Luca
  • Chris Bellerjeau
  • Dan Franko