Core Setup

Contacts

CHRIS DAMON | Engagement Manager 
Fruition Partners | 200 S. Wacker Ste. 3100 Chicago, IL 60606
P: 518.935.3309 | chris.damon@fruitionpartners.com

Derek Hodge | Technical Consultant
Fruition Partners | 200 S. Wacker Ste. 3100 Chicago, IL 60606
P: (937) 564-0486 | E: Derek.Hodge@FruitionPartners.com

Task Lists

VPN Setup (if applicable)

• Develop VPN Strategy
• Decide upon Instance Names
• Open Incident on /hi (for setup)
• Template is attached to customer Incident
• Customer fills out template information and re-sends
• Service-now builds out the tunnel based on input from customer
• Test connectivity customer/Service-now infrastructure group
• Complete load test

Configure LDAP & Data Encryption

• Determine LDAP Integration Strategy
• Create Sign On / Single Sign On Solution (if desired).   
• Design solution
• Send Service-now Instance IP address to customer
• Customer modifies firewall to accept traffic
• Customer updates service-now LDAP properties
• Customer/Service-now create/modify map
• Test connectivity

Core Systems Set-ups

• Enable/Disable Licensed Applications
• Load/Configure Locations
• Configure My Company
• Create/Load/Configure Departments
• Load Users and Groups
• Re-set admin/itil password
• Remove demo data/users
• Create/Load Roles
• Create/Load Delegates
• Review on using Filters
• Configure Welcome Page
• Configure Calendars
• Configure email notifications triggers
• Define Assignment Group Names & Naming Convention
• Configure Assignment Rules
• Configure inbound email actions

Discovery Implementation

Prerequisites

• (Y) Select a MID host
• (Y) Gather credentials
• (Y) Select IP address range

Deploy the MID Server(s)

• (Y+F) Install MID Server on host
• (Y+F) Configure MID Server to communicate w/instance
• (Y+F) Ensure MID Server connectivity
• (Y+F) Set credentials on the instance

Schedules & Kickoff

• (Y+F) Define discovery schedules
• (Y+F) Kickoff discovery

Validation & Troubleshooting

• (Y) Validate results
• (Y+F) Troubleshoot results