Instance Cloning

Owned by Former user (Deleted)
Last updated: Sept 23, 2014 by Dan Franko (Unlicensed)
1 min read

Basic Procedure

Cloning instances is simple:

  • log into production ([https://yale.service-now.com]) as an admin.
  • navigate to System Clone->Request Clone
  • follow the instructions to clone the desired instance from prod

Generally, we accept the defaults.

What comes with a clone?

  • All Data

  • Attachments do not come down in a clone unless the appropriate option is selected when requesting the clone.

Diff Utility

Whenever test is cloned, all the in-flight update sets must be reapplied in order. To help with that task, you may want to use this utility: https://github.com/wwest4/ServiceNow/blob/master/ServiceNow/diff-instance.py - it can give you the update sets and order, minus the sets that have already been applied to prod.