START Open Questions

Financial Workflow

• Should there be a different process flow for one-time costs vs. recurring costs? or calculate the costs differently based on 1 year? Ex. $50/month phone plan is really $600/yr. - NO
• What is the escalation timeframe? 6 days per approval level? Total SLA/OLA? - 3 days & 3 days - YES

SN Request Processes

• Do we have SLAs/OLAs for START requests? Or just need to get them from service owners?

Email Services

• What are all the email services available? Who are the service owners? - Wendy & Kathleen completed. Spreadsheet in Sharepoint?

Misc.

• Does START currently have an off-boarding function? or transfer function?

• Are there work-arounds folks are using to circumvent START? (Sent email to Arun) - HAVE NOT HEARD BACK
• Is the decommissioning process part of the START replacement scope? YES