General Info

Documents

2011/02/27 9:30pm EST

Please come to the meeting prepared with answers, even if it's to report nothing, no progress, or no obstacles.

Vamshi

3/13:
Roseann sent email to Derek and Leanne regarding problem defects; were some of the problem defects addressed yet? I saw that you had problem defects yesterday.
Will we have FP access to HPQC today? Can we train Derek, Leanne and Suneetha? Can set up time to orient FP to our HPQC environment.
Still have not seen problem defect fixes. - get with Derek, Leanne this during todays tech stand up
Retesting
Send out defect report
New test report
Email notification issue will not be fixed till clone on Wed

Mary-Kay

Deployment communication spreadsheet - Need to communicate the contract operation process - work with Barb, Ade and Jeff (Jeff needs to write SOP)
3/13
Is coach list final yet? yes (Have contractors been added? Why would contractors be coaches? Are the contractors going to be invited to training? only added to training)
- Communication plan for deployment (What folks can expect? per our discussion yesterday; finishing tickets in HPSM, rekeying ticket, problems, changes, attachments)
- Finalizing plan on exit strategy. Communicate when and who will be deployed.
obstacle - Knowledge management lunch & learn
Vetting takes a lot of time
MMN article for SMS rebranding & quality mgmt program
Demo of SN for SOM, very interested in some solution for their org
Met with Chloe refining assignment unit work to compare all folks including contractors; Work with Jim McKay
Working with Lori on KM lunch & learn (what we will and will not do)
March 27 demo ServiceNow install
Updating coach list

Roseann:

Spoke to Derek, can get the "when" for required fields in UAT, Chloe looked at HPSM, the when of required fields not in prior requirements
Too many meetings
Send note about problem defects to Leanne
Speak to Jeff regarding the "DSP Visit" thing.....
Started creation of new ITSM roadmap post-go live work streams and future projects
Finalize required fields for incident, problem, change
Today, update schedule with training dates Mike provided
Status reporting
Ed and Patrick on warranty and VSA SOW
Action: escalate problem defect fixes

Mike:

Will need to train contacts and DSP assignment - work with Barb
Please provide status on training tasks per the hard copy I provided last week
Where are we on the Change SOW, signed off, double check to see if we have the right dates in the schedule.
Is the incident/request training complete? Can we leverage for UAT?
Progress on problem; did you get with Lou on the problem scenarios?
Coach communication - sent out yet? Dependent in MK completing coach list???
- Managers of groups, working on communication to be sent out this week and in MMN next week (per MK)
Worked on training quick guide for SN, still soliciting input.
Working on incident materials,final review complete, final materials to be complete on Tuesday, Mar 20
Working with Dawn and Lou on problem, Dawn provided examples
- Can we use the training material for UAT for Group UAT not process owner UAT, can give Process owners a draft
Not working on Knowledge yet

Provide cost of quick guide 500 at $3500.00

Got FP incident & request training material (significantly improved), sent out to Dawn & David
Working on training aid (socializing and finalizing design)
Meeting with Lou and Paul and Ian to finalize what we want on the change training
Illness (Mike has a cold)
Coach communication done, waiting for final list
Has not received problem scenarios

Barbara:

DSP billing; assignment group, contract, DSP team work, mtg with Jeff to discuss
Do we need request type of "DSP Visit" - impact to

Chloe:

Follow up with FP on new call requirements -
Revisit decision on ESS?
Add requirements, communicate to FP re: self service page - what to hide from itil users
Email intake - can we compartmentalize email intake per group going live?
Deployment meeting - start spreadsheet on SharePoint?
Yesterday; sent out invites to process owners and full on uat
Will not attend stand ups next week, caledar full
Will need help on
- getting a lot of questions on requirements that need to get nailed down (Vamshi, FP)
- Options for UAT scripts
  - Chloe has asked process owners to bring examples
  - The problem is the group uat testers
  - Chloe has the scenarios, need to write test scipts in HPQC
  - Set up meeting, on Wed or Thur Vamshi, Barb, Ro
Sent final assignment units and assignees to Bill to include on Monday's clone
Send out commuication to process owners for UAT
Send out commuication to general folks for UAT
New call completed
Decision not to include ESS to clients
Chloe to log decision on ESS
Tomorrow - meet with Roseann on MS Project
Email intake addresses - we cannot put email addresses into the system until we go live
- Bill is putting together alias' to help test
Chloe scheduled meeting - for one list of things we have have to do for deployment, including DJ

Bill:

Go live - excel spreadsheet, Bill to put on SharePoint - MK to put in right place
Add list of deployment tasks to spreadsheet
Do we have to change email alias' the Tuesday night before we go live for each group? takes overnight for email alias

Roseann will connect w/ testing staff and process owners to back fill for Jeff
Tech team will review defects list and requirements as well
Everyone needs to look at and provide feedback for the schedule options sent by Roseann