General Info

Documents

• Schedule (Sharepoint)
• Issues Log (Sharepoint)

Roll Call

2011/02/27 9:30pm EST

Discussion

Agenda

Please come to the meeting prepared with answers, even if it's to report nothing, no progress, or no obstacles.

• What did you do yesterday?
• What are you doing today?
• What obstacles are slowing/stopping progress?

Answers

Jeff and Vamshi

•  Knowledge transfer with Vamshi
  • about 1/2 defects fixed
• Has not seen any SSO
  • Test very slow, performance
• No problem defects have been addressed - Ro to escalate with Bill, Derek and Leanne
• Vamshi comfortable with test cases
•  Jeff and Vamshi are anxious for more frequent builds - is it time to move to update sets
• Google docs not working out; want email with what testing is turning over (defect numbers), translation is not working - Ro to talk to Bill with this

Mary-Kay

• MMN article for SMS rebranding & quality mgmt program
• Demo of SN for SOM, very interested in some solution for their org
• Met with Chloe refining assignment unit work to compare all folks including contractors; Work with Jim McKay
• Working with Lori on KM lunch & learn (what we will and will not do)
• March 27 demo ServiceNow install
• Updating coach list

Roseann:

• Started creation of new ITSM roadmap post-go live work streams and future projects
• Finalize required fields for incident, problem, change
• Today, update schedule with training dates Mike provided
• Status reporting
• Ed and Patrick on warranty and VSA SOW 
• Action: escalate problem defect fixes

Mike:

•  Got FP incident & request training material (significantly improved), sent out to Dawn & David
• Working on training aid (socializing and finalizing design)
• Meeting with Lou and Paul and Ian to finalize what we want on the change training
• Illness (Mike has a cold)
• Coach communication done, waiting for final list
•  Has not received problem scenarios

Barbara:

Chloe:

• Sent final assignment units and assignees to Bill to include on Monday's clone
• Send out commuication to process owners for UAT
• Send out commuication to general folks for UAT
• New call completed
• Decision not to include ESS to clients
• Chloe to log decision on ESS
• Tomorrow - meet with Roseann on MS Project
• Email intake addresses - we cannot put email addresses into the system until we go live
  • Bill is putting together alias' to help test
• Chloe scheduled meeting - for one list of things we have have to do for deployment, including DJ

Bill:

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Backlog

Meetings

Actions

• Roseann will connect w/ testing staff and process owners to back fill for Jeff
• Tech team will review defects list and requirements as well
• Everyone needs to look at and provide feedback for the schedule options sent by Roseann

Past Meetings