2012-05-01 Virtual Admin Kickoff Meeting

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Last updated: Mar 27, 2013Version comment
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Attendees

  • Dan Dubay (Fruition)
  • Chris Damon (Fruition)
  • Bill West (Yale)
  • Ricardo Chavira (Yale)
  • Adriene Radcliffe (Yale)

Discussion:

  • 40 hours a month
  • Solution Center is one-stop shop
    • enhancement requests
    • schedule meeting
    • view current/past requests
    • see communication threads
    • requirements/work requests
    • view hours utilization & history
  • recommend small number of gatekeepers for Solution Center
  • we will still have HI access as well
  • code review/build review possible
  • tickets held on "awaiting customer testing"
  • Yale needs to do due diligence on requirements detail
  • will use an "FP-*" naming convention for update sets, which will be merged w/ Yale sets
  • we will have a primary and secondary & an architect
  • our assignees will probably be in central and eastern time zones

(question) is there a response SLA? – 1 business day
(question) escalation for emergency changes? – 1.5 hour per hour penalty for tier 1 stuff; in general, rush jobs can be handled (choose high urgency, put in comments)