BOLT Presentation (02-28-2013)

Attendees

START Team: Wendy Battles, Christine Costantino, Kesha Patel, Liz Burnell

BOLT / OG: Brent Dickman, Jack Beecher, Holly Piscatelli, Carol MacLeman, Sandy Stein, Rodney Brunson, Ken Hoyt, Susan Wells

Notes

Financial Approval Workflow

3 days for Ops Manager, then 3 more day for Lead Admin seems fine.
Jack and Sandy even suggested only 2 days each.
When the Ops Manager is submitting a request, there is no need to notify the LA.

Questions to be answered

How does SN work in terms of time, e.g. how is 3 business days calculated? If a request is submitted at 5:01pm on Friday, when does the 3-day window end?
What is the approx. time lag from point of request submission to notification email being sent out? It was noted that some systems take up to a few hours.
Can a request submission be automatically resubmitted after the 6 day cancellation period? It's a bit unfair to ask requesters to resubmit a request when the Ops Managers and LAs fail to take action.
Can Ops Managers and LAs edit requests - e.g. PTAEOs?
Can a request be flagged as "Urgent" or high priority? For those situations where the traditional SLA is too long.
Can notifications be customized to include the type of request either in subject or body of the email?
Can approvals be made via mobile device?

Christine's random thought: Can we show or auto-calculate the total potential time for a particular request either in the form or after submission?

Action items

START team:

To get questions answered (Christine)
To send BOLT/OG members (Wendy)
- answers to the questions (Christine)
- the list of requests for the START replacement catalog items (Kesha)
- a Thank You note (Wendy)

BOLT/OG:

To discuss the idea of financial threshold - $ amount or no $ amount
To recommend Ops Managers, LAs and/or assistants to help us in providing feedback re: look and feel, workflow, etc.