This was the first catalog item under development, and it has gone through several loose definitions. We finally have something resembling a spec in the last week of January 2013.

There are three modes of use for Mobile Device:

1) add new device / service
2) change device / service
3) delete service / device

Add new device / service

we should use requirement 46 for this

Fields to collect from user

• user currently logged into ServiceNow (this is obviously implicit in the form)

• person who will be using the service / receiving the mobile device (this is a reference form to lookup in SN; common throughout the system; default it to the person currently logged in)

• physical address where the user would like to receive the physical device. This should be an open-formal text box, no enforcement that it be completed. There is already an address implicit in the person form, as users have an address.

• pick a provider: there are four vendor choices, 'none' should also be a choice

• pick a device: this should be an open comment field; users should go to their preferred vendor website and pick their preferred device. We may wish to give some advice in the Help field.

• pick a data / phone plan: this should be a reference lookup against an internal table, and the maintenance of the data itself needs to be delegate-able to other people; the functionality already exists from previous versions.

• 2 ptaeos
  • ptaeo for one-time costs
  • ptaeo for recurring monthly charges

Change device / service

this should be a new requirement

Fields to collect from user

• phone number for existing service

• plus all the same fields as add service / device

Delete device / service

this should be a new requirement

Fields to collect from user

• user currently logged into ServiceNow (this is obviously implicit in the form)
• phone number for existing service
• person who will be using the service / receiving the mobile device (this is a reference form to lookup in SN; common throughout the system; default it to the person currently logged in)