Functional UAT Meeting - 2013-09-20

Owned by Former user (Deleted)
Last updated: Oct 11, 2013
2 min read

Attendees

Name

Role

Present

Christine Costantino

Project Manager

(tick)

Nancy Scanlon

Functional Lead

(tick)

Wendy Battles

Change Manager

(tick)

Dawn Colonese

Service Introduction Manager

(tick)

Discussion

Review of Service Catalog homepage on ITS website

  1. Remove Accounts & Access, Email & Calendaring, and On-Boarding boxes altogether (ITS website) - Fixed 10/11.
  2. Link to Service Catalog from START on the Request Selection page. Break out the existing ITS Services into two rows, one for Email, one for IT e-Services (Ethernet, ITS backup service), adjust description of these categories plus Telephone Services. Do NOT link back to START from the Service Catalog. - Igor (meeting).

Review of Nancy's feedback for Mobile Device: Add

  1. Building information should prepopulate based on Requested For. (ServiceNow) - look into it - what would happen with consultants?
  2. Search pop-up should list people information in the order: Last name, First name, NetID, email. Full name not very useful. (ServiceNow) - ask Bill
  3. NetID should be blue and underlined bc it's a link. (ServiceNow) - ask Bill
  4. Drop-down box in search pop-up should be in the order: Last name, NetID, etc. (ServiceNow) - Ask Bill
  5. Accidentally clicking outside the lightbox closes the form and doesn't save anything. (ITS Website) - Fixed 10/11.
  6. The lightbox should be wide enough for all the forms to fit without scrolling left-right. (ITS Website) - Working on this 10/11
  7. Note that we are trying to move away from T-Mobile. - Check with Jeff Euben (ServiceNow) - Jeff says keep it.
  8. Help text under Vendors says to go to websites, add links in new window. (ServiceNow)  - no help text at all.
  9. Contact Information section should prepopulate based on Requested By (ServiceNow), when Contact info is changed to another person, that person's info should then auto-populate. (ServiceNow) - [check to see if we have a requirement for it] - must do.
  10. The form is long and when you get to the PTAEO, you need to scroll up to Order Now or Save to Cart - either move these to the bottom of the form, or if that's not possible, add a button at the bottom for Submit or Add to Cart. (ServiceNow) - Bill
  11. Delivery time is not accurate; it says 1 day. Check this on all forms. (ServiceNow) - check per service owner.

Review of Mobile Devices

  1. Is there a change option for International - check with Kesha (ServiceNow) - ok
  2. Delivery time displays 7 days. Is this correct? (ServiceNow) - all wrong, get info from service owners.