2013-07-29 - Process Owners Operational

AGENDA

1. Discuss issues (if any) from the last release
2. Review the current work stream
3. Discuss any new work to be added to the work stream
4. Discuss prioritization of work stream
5. Discuss Action Items for next release(s)

ROLL CALL

MEETING NOTES

DISCUSSION

1. Released a few items for START over the weekend.  The changes are not noticeable to current production users and there have been no reports of any issues.
2. Ricardo was leading the charge for getting more resources but is currently on vacation and can't provide an update.  Will get Adriene involved to get the updates.
3. We have a defect in the script that updates org data in the system.  The data has become stale and the script will need to be updated to reflect current data.  If this is not done it will impact the START replacement project ask it will disrupt their workflow.
4. D-564 (Incident Survey not creating tasks):  Still under investigation.  Bill has ticket in with ServiceNow regarding a fix for this.  Issue seems to be when the survey is filled out by someone not logged into ServiceNow.
5. R-943 (Knowledge:  Enable copy/paste of information into a KB article with no need to reformat the data) is on hold until Dorothy returns and says she's ready for this to go back into Test.
6. R-813 (Allow clients to request assistance online via chat) was moved up the priority list.
7. R-902 (Cheryl Boeher needs ability to edit Problems after they are closed) Cheryl OK with removing this from the list and adding to the problem process rework.  Bill will reopen these problems for Cheryl on a case by case basis.  There are not many of these.
8. Added R-731 (Reporting:  Please grant access to the Metrics folks to view a few KB tables for reporting) to the list per Rick Smith
9. Bill on vacation August 12 - 16th

PRIORITIZED ITEMS AFTER MEETING

CURRENT RESOURCE ALLOCATION

• Chloe: 100% on RTS; work on START Replacement or CMDB as needed
• Hari: 50% on START Replacement; 25% on CMDB; 25% on RTS (100% allocation to Service Management, can be adjusted between projects and RTS work as needed)
• Bill:  90% on CMDB; 10% on RTS
• Dave: 100% on START Replacement

OUTSTANDING ACTION ITEMS

1. Bill to add the following modules to the ServiceNow application in the CMDB:  Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
   1. This can't be done until the application inventory is integrated with ServiceNow.  RITM0053604 is in the INF SN App queue for this to be completed after the application inventory is integrated.
2. Hari to make estimate on length of time it will take to do testing for the last few items left blank in the Level of Effort - TEST column on the spreadsheet.  Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
3. All Process Owners review their items on the defect/enhancement list for items that can be removed (from 7/1)
4. All Process Owners please remember to send a delegate in your place who can make decisions and vote for you if you are unable to attend the meeting.
5. Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release (from 7/22)
   1. Will add this to an upcoming meeting
6. Tim to come up with a plan to retire the affected components that are in the CI field
7. Chloe to check with Dave to see if all of the New Incident Form requirements were moved to TEST and let Hari know when they are so that he can test them.
8. PARTIALLY DONE - Chloe to check in with Adriene as to where we are with the resource issue.
   1. Emailed Adriene to ask for for update
9. DONE - Chloe to work with Bill to document the defect with the org data not being refreshed properly
   1. Created defect 587 in HPQC.
10. DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
    1. https://yale.box.com/s/00ndty4qhdlwdpz15rvy