2013-05-13 - Process Owners Operational

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Last updated: May 13, 2013Version comment
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AGENDA

  1. Discuss issues (if any) from the last release
  2. Review the current work stream
  3. Discuss any new work to be added to the work stream
  4. Discuss prioritization of work stream
  5. Discuss Action Items for next release(s)

ROLL CALL

Name

Representing

Attended

Alternate Attendee

Adusumilli, Hari

ServiceNow QA

(tick)

 

Boeher, Cheryl

Problem Process

(error)

 

Chavira, Ricardo

Service Catalog/Request Process

(error)

 

Ortale, Dorothy

Knowledge Process

(error)

 

Kovacs, Mark

Incident Process

(error)

 

Smith, Rick

Metrics/CSI Process

(tick)

Jim McKay

Tiseo, Lou

Change Process

(error)

 

Turnbull, Chloe

ServiceNow BA

(tick)

 

Valdes, Julio

Configuration Management Process

(tick)

 

West, William

ServiceNow DEV

(error)

 

Radcliffe, Adriene

ITSM Program

(error)

 

Costantino, Christine

START Replacement Project Manager

(error)

 

Nichols, Tim

CMDB Project Manager

(tick)

 

MEETING NOTES

DISCUSSION

  1. Last Friday's release had two new Service Catalog items.  There have been no issues reported with the release.
  2. Julio shared that the Configuration Management Release 1 is afoot.  Configuration Management information and schedule of releases can be found here https://yale.box.com/files/0/f/779490170.
  3. Due to the number of people not in attendance meeting disbanded.  We did not discuss the prioritization of any items.  Priority remains the same as after last week's meeting.

PRIORITIZED ITEMS AFTER MEETING

Priority

Item #

Description

Process Owner
Review

Process Owner
Approved (Date)

Dev Team
Review

Final Approval
(Date)

In Development

In Test

Scheduled Release
Date

1

E-810

Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept

 

5/6/2013

 

5/6/2013

X

 

 

2

E-821

Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.

X

 

 

 

 

 

 

3

E-798

Implement customer satisfaction survey for Incident module

 

5/6/2013

 

5/6/2013

X

 

6/28/2013

4

E-715

General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS

 

5/6/2013

 

5/6/2013

X

 

 

5

E-630

Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.

X

 

 

 

 

 

 

6

E-897

New Service Request:  ServiceNow Enhancement Proposal.  Requested by the ITSM team.

 

5/6/2013

 

5/6/2013

X

 

 

7

E-901

Allow Request forms to be visible and fill-able by persons outside Yale

X

 

 

 

 

 

 

8

E-902

Cheryl Boeher needs ability to edit Problems after they are closed

X

 

 

 

 

 

 

OUTSTANDING ACTION ITEMS

  1. IN PROGRESS - Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
  2. DONE - Julio to send Chloe a link to the Configuration Management information and release schedule.

.