2013-05-06 - Process Owners Operational

Owned by Former user (Deleted)
Last updated: May 07, 2013Version comment
3 min read

AGENDA

  1. Discuss issues (if any) from the last release
  2. Review the current work stream
  3. Discuss any new work to be added to the work stream
  4. Discuss prioritization of work stream
  5. Discuss Action Items for next release(s)

ROLL CALL

Name

Representing

Attended

Alternate Attendee

Adusumilli, Hari

ServiceNow QA

(tick)

 

Boeher, Cheryl

Problem Process

(tick)

 

Chavira, Ricardo

Service Catalog/Request Process

(tick)

 

Ortale, Dorothy

Knowledge Process

(tick)

 

Kovacs, Mark

Incident Process

(tick)

 

Smith, Rick

Metrics/CSI Process

(tick)

 

Tiseo, Lou

Change Process

(tick)

 

Turnbull, Chloe

ServiceNow BA

(tick)

 

Valdes, Julio

Configuration Management Process

(error)

 

West, William

ServiceNow DEV

(tick)

 

Radcliffe, Adriene

ITSM Program

(error)

 

Costantino, Christine

START Replacement Project Manager

(tick)

 

Nichols, Tim

CMDB Project Manager

(tick)

 

MEETING NOTES

DISCUSSION

  1. Reviewed release notes from Friday's (5/3/2013) release.  No issues have been reported.
  2. Process Documents can be found here https://yale.box.com/s/petqgexpqg05npm6fma6
  3. Reviewed outstanding prioritization list.  Added three items to the priority list (Items 6 - 8).  Original prioritization remained the same, just new items were added to the bottom of the list.  See below for the new prioritization.
  4. Going forward prioritization list will have columns to easily tell status of where in the item sits in the requirements/development/release process.
  5. The E-810 is in development.
  6. E-798 and E-715 are both signed off and ready for development.
  7. E-821 and E-630 are both in requirements gathering stages.
  8. Post meeting research RE Item E-902:
    1. Requirements review show that there was no requirement to allow Problem Manager to reopen Problems or Tasks.  There was, however a requirement (173) stating "Make problem and tasks read-only once they are closed."

PRIORITIZED ITEMS AFTER MEETING

Priority

Item #

Description

Process Owner
Review

Process Owner
Approved (Date)

Dev Team
Review

Final Approval
(Date)

In Development

In Test

Scheduled Release
Date

1

E-810

Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept

 

5/6/2013

 

5/6/2013

X

 

 

2

E-821

Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.

X

 

 

 

 

 

 

3

E-798

Implement customer satisfaction survey for Incident module

 

5/6/2013

 

5/6/2013

X

 

6/28/2013

4

E-715

General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS

 

5/6/2013

 

5/6/2013

X

 

 

5

E-630

Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.

X

 

 

 

 

 

 

6

E-897

New Service Request:  ServiceNow Enhancement Proposal.  Requested by the ITSM team.

 

5/6/2013

 

5/6/2013

X

 

 

7

E-901

Allow Request forms to be visible and fill-able by persons outside Yale

X

 

 

 

 

 

 

8

E-902

Cheryl Boeher needs ability to edit Problems after they are closed

X

 

 

 

 

 

 

OUTSTANDING ACTION ITEMS

  1. IN PROGRESS - Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
  2. Mark to schedule meeting with Chloe to review the Incident enhancement requests
  3. DONE - Chloe to add a status matrix to the prioritized items list
  4. DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
    1. https://yale.box.com/s/00ndty4qhdlwdpz15rvy

.