2013-05-13 - Process Owners Operational
AGENDA
- Discuss issues (if any) from the last release
- Review the current work stream
- Discuss any new work to be added to the work stream
- Discuss prioritization of work stream
- Discuss Action Items for next release(s)
ROLL CALL
Name |
Representing |
Attended |
Alternate Attendee |
---|---|---|---|
Adusumilli, Hari |
ServiceNow QA |
|
|
Boeher, Cheryl |
Problem Process |
|
|
Chavira, Ricardo |
Service Catalog/Request Process |
|
|
Ortale, Dorothy |
Knowledge Process |
|
|
Kovacs, Mark |
Incident Process |
|
|
Smith, Rick |
Metrics/CSI Process |
|
Jim McKay |
Tiseo, Lou |
Change Process |
|
|
Turnbull, Chloe |
ServiceNow BA |
|
|
Valdes, Julio |
Configuration Management Process |
|
|
West, William |
ServiceNow DEV |
|
|
Radcliffe, Adriene |
ITSM Program |
|
|
Costantino, Christine |
START Replacement Project Manager |
|
|
Nichols, Tim |
CMDB Project Manager |
|
|
MEETING NOTES
DISCUSSION
- Last Friday's release had two new Service Catalog items. There have been no issues reported with the release.
- Julio shared that the Configuration Management Release 1 is afoot. Configuration Management information and schedule of releases can be found here https://yale.box.com/files/0/f/779490170.
- Due to the number of people not in attendance meeting disbanded. We did not discuss the prioritization of any items. Priority remains the same as after last week's meeting.
PRIORITIZED ITEMS AFTER MEETING
Priority |
Item # |
Description |
Process Owner |
Process Owner |
Dev Team |
Final Approval |
In Development |
In Test |
Scheduled Release |
---|---|---|---|---|---|---|---|---|---|
1 |
E-810 |
Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept |
|
5/6/2013 |
|
5/6/2013 |
X |
|
|
2 |
E-821 |
Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
X |
|
|
|
|
|
|
3 |
E-798 |
Implement customer satisfaction survey for Incident module |
|
5/6/2013 |
|
5/6/2013 |
X |
|
6/28/2013 |
4 |
E-715 |
General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
|
5/6/2013 |
|
5/6/2013 |
X |
|
|
5 |
E-630 |
Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. |
X |
|
|
|
|
|
|
6 |
E-897 |
New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
|
5/6/2013 |
|
5/6/2013 |
X |
|
|
7 |
E-901 |
Allow Request forms to be visible and fill-able by persons outside Yale |
X |
|
|
|
|
|
|
8 |
E-902 |
Cheryl Boeher needs ability to edit Problems after they are closed |
X |
|
|
|
|
|
|
OUTSTANDING ACTION ITEMS
- IN PROGRESS - Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
- DONE - Julio to send Chloe a link to the Configuration Management information and release schedule.
.