ITSM Strategic Portfolio Committee (was Advisory Board)

2011 August

Endorsement to begin ITSM program, and implement with ServiceNow as a platform

2011 Sept

Fruition Partner selected and endorsed as our vendor partner for implementation; Process Owners/Managers named

2011 Oct

Single Service Operations ITSM function across multiple ITS units (service desk, network ops, datacenter ops, info sec tier 1)

2011 Dec

Program Roadmap for 2012 endorsed: START replacement, CMDB, Bomgar Integration, build-out testing discipline; support for web site

2012 Jan

Recommendation to establish Service Management unit in ITS; Recommendation for Knowledge Manager role in ITS

2012 Feb

2012 Mar

Endorsed support model as blended ITS and virtual system administration with Fruition Partner.  ITS Support through Production Services

2012 April

2012 May

Endorsed roll out of ServiceNow to IT Partners at no cost to them under current licensing plan

2012 June

Endorsed focus team to work with SSG on ITIL/ServiceNow adoption under guidance of Paul DiBello

2012 August

Change Advisory Board - new structure, membership, and authority endorsed; launch CMDB through TOC; launch Bomgar

2012 Sept

Advisory Board will now be titled ITSM Strategic Portfolio Committee, Committee endorsed need for more resources through TOC request for external spend

2012 Oct

Cancelled

2012 Nov

2012 Dec

2013 Jan

2013 Feb

Meeting was cancelled but status distributed

2013 Mar

Meeting focus was Knowledge Roadmap and Vision