General Info

Scheduled for every other week to discuss the START replacement project.

Call-In Info:

1. Dial 6-5777, (203) 436-5777 or (855) 925-3266. 
2. Enter Meeting ID: 60612 and #.
3. Speak your name, then enter #.

Roll Call

Agenda

Please come to the meeting on time & prepared

1. Project Updates
2. Project Milestones
3. Project Financials
4. Risks / Issues
5. Next Steps

Discussion

Overview

• Have gone to the ROC a few times, asked to revise scope
• Focusing on ITS requests
• Transitioning access requests to IAM - Does the IAM program know this? Where is this on the IAM roadmap?
  • Workday and IAM teams are coordinating the work between themselves
  • Josh's team to take scope and analysis work already completed by the START Replacement team
  • Concerns -  having consistent usability between START and IAM
  • Josh's team to prepare a user experience demo, will be prepared to show Adriene in 2 weeks
  • 2nd week of October -IAM should have a roadmap to look at
  • They have list of items in scope
  • Marc's team is aware that START needs to keep running even with ITS pieces hidden
  • Josh feels that YAS is a risk.
  • How much can they keep/replace?
  • Josh/Marc need to discuss this, Jackie should participate
  • Nancy still doing analysis work on certain functions that are in START to understand what needs to be fixed before moving to IAM
  • Can probably shed Jackie and some others from this meeting? No, for now they should continue
  • For user access issues --> Participants of this steering committee should join IAM steering committee
  • Workday and IAM are coordinating efforts - at what level does IAM have to define roles? In IAM more high level roles?

Communications and training

• Working on update communication to stakeholders
• Work has started work on quick guides and presentations
• Pilot training starts in late October, kick off date for training is in early November
• Deployment date is November 22
• Warranty support requests become part of ITSM Ready to Serve

Financials

• ROC has said we can continue, but no additional money is available.
• The project is spending less than what has been estimated.
• Very low defect rate with ServiceNow production, want to continue this.
• Need a replacement for ITS website developer since Bob Liu left
• Holding on further ITS website development work until Chris Kilbourne hires someone new to replace Bob.
• We should name a contingency person in case Bob's replacement doesn’t work out.

Next steps

• Need to create a transition plan from START to ServiceNow - to minimize items in queue for fulfillment groups.
• Will work out details so that fulfillment groups have a limited number of items in queue for current START system when cutover takes place.

Past Meetings