2012-08-22 Program Committee Meeting
- Former user (Deleted)
Program Committee Agenda:
1. New CAB structure and members. Next Steps? - Paul or Lou
Karen Polhemus recommended one on one conversations. Susan Kelley advised this was not necessary for her staff. Today was new CAB meeting. All new members were asked to attend 50% attendance. Lou introduced everyone, talked about the make-up. Charlie or Lou will notify specific individuals if they need to attend the CAB. The dedicated individual from the representative unit is the point for most changes. New charter sent to CAB members. Next Step is to re-establish CAB schedule. MMN article will describe this as well. Sept 20 - presenting to extended leadership. After that a broader communication. Followed by Lunch and Learns on what constitutes a standard change.
2. CMDB Launch and Proposed Approach - Ade
Pre-TOC Approved. Approach drafted and on the wiki. to be reviewed with Brian Wolson
3. Bomgar Integration - Ade
Instances have been harmonized as a pre-requisite to doing the SN integration. Lori and Bill on point for that.
4. START Replacement and dependencies on R12 Upgrade - Ade
Meeting early this week to discuss moving this forward as a SOW.
5. CSI Status - Rick or Ricardo
Update from Jim McKay via Ricardo - Fruition and Rick still testing and this is not yet complete.
6. Release Management - Andrea Wolff will join us at the next meeting to review Rel Mgmt, she will begin to work with us more closely
7. New Staffing and ITSM Roles:
- Mark Kovacs - Incident Manager as the new Service Desk Director (included in our next process owners meeting)
- Dawn Colonese - Now in Change Management as a Service Introduction Specialist (will stay with process owners in transition
- Problem Manager is coupled with new Problem/Situation Manager role in CTS (awaiting this job to be posted)