2013-05-17 release

Owned by David Backeberg (Unlicensed)
Last updated: May 18, 2013Version comment
3 min read

Summary

  • CMDB release 1
  • new catalog items
  • START items

Progression

Status

Activity

Description

Duration

(tick)

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

(error) (bw is away)

Schedule code review

this should happen after initial handover and before release

minutes

(tick)

Build

Begin work in dev

days

(tick)

Developer tests

Ensure all pushed to and unit tested in test

hours

(tick)

Push to Test

Hand over initial requirements list for functional & QA validation

minutes

(error) (bw is away)

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

(in progress)

Testing

UAT & product testing (testing instance)

days

(in progress)

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

()

Code Freeze

Identify changes & updates that have passed both testing regimes. Push to preproduction.

hours

()

Regression Testing

QA group conducts regression testing in preproduction

minutes

()

Go/no-go

Decide to push to production.

minutes

()

Production deployment

Push to prd.

hours

()

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

()

Clone

clone from prd to: pre, trn, and tst for after release

hours

()

Push to Test

re-push outstanding, ready work back to test

hours

()

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

Change Control

CHG0006461

Release Notes

https://yale.service-now.com/kb_view.do?sysparm_article=KB0001428

Documentation

Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links.

Approved Updates

Update_Set_Name

Description

R793 - Request: New Catalog Item "Client-Facing Tier 1 Requests"
update set 2013/04/22 -2
and 2013/04/26 - 3
and 2013/04/25 - 1
and 2013/05/09 - 5
and 2013/05/14 - 2

D488 - Filter out defective Building data records
update set 2013/05/06 - 1

R838 START 63 Copy button for Initial and Recurring PTAEO.
update set 2013/04/18 - 1

D485 - PTAEO copy button should STOP copying expenditure type
update set 2013/05/07 - 2

R652 - ESS: replace the word "incident" on new incident catalog item
update set 2013/05/15 - 3
and 2013/05/15 - 4

R654 - ESS: add new menu item to launch New Ticket (Incident)
update set 2013/05/15 - 2

R671 - ESS Allow customers to see closed Incidents
update set 2013/05/07 - 3

R836 - ESS Separate Incidents and Requests views
update set 2013/05/06 - 2

R923 - ESS Make changes to show resolved Requests
update set 2013/05/15 - 1

R793:
2013/04/22 - 2
2013/04/25 - 1
2013/04/26 - 3
2013/05/09 - 5
2013/05/14 - 2
5

Building data:
2013/05/06 - 1
1

PTAEO copy:
2013/04/18 - 1
2013/05/07 - 2
2

ESS:
2013/05/06 - 2
2013/05/07 - 3
2013/05/15 - 1
2013/05/15 - 2
2013/05/15 - 3
2013/05/15 - 4
6

merged:
2013/04/18 - 1
2013/04/22 - 2
2013/04/25 - 1
2013/04/26 - 3
2013/05/06 - 1
2013/05/06 - 2
2013/05/07 - 2
2013/05/07 - 3
2013/05/09 - 5
2013/05/14 - 2
2013/05/15 - 1
2013/05/15 - 2
2013/05/15 - 3
2013/05/15 - 4
14

There was a game change between PRE-PROD and PROD

and we are not pushing the ESS scope anymore, so yank out

ESS:
2013/05/06 - 2
2013/05/07 - 3
2013/05/15 - 1
2013/05/15 - 2
2013/05/15 - 3
2013/05/15 - 4
6

leaves us with:

merged:
2013/04/18 - 1
2013/04/22 - 2
2013/04/25 - 1
2013/04/26 - 3
2013/05/06 - 1
2013/05/07 - 2
2013/05/09 - 5
2013/05/14 - 2
8

Manual Updates
  • changes for test harness for Hari:
    • as Admin, visit Service Catalog -> Maintain Active Items -> PTAEO reusable UI initial and recurring
    • go to section with Variable sets.
    • remove all variable sets to the left side with slushbucket. Hit Save and Exit
    • Hit Save and the Catalog Item
    • review variable sets. You should now only have one copy of PTAEO initial and recurring in the Variable Sets list. If you have zero, put it back in. and save and save.
  • changes for service catalog view:
    • hide Categories in service catalog
    • these should show in TEST and DEV and PRE-PROD (for UAT reasons) but not PROD
    • Categories like this are:
      • Wifi and Networks
      • Phones and Cable TV
  • changes for Buildings data loader
    • manually repoint to YTM1
    • proper midserver
    • drop all records on Buildings table using Table admin application. Remove 773 or so
    • force import
    • force transform
    • confirm data records got loader into Buildings table. Get back 769 or so

tracked applying preprod at SCTASK0050806