2013-04-01 Release

Summary

Only a couple of things in this release:

START R68 pager UI
START R76 head column renamed to "Team Lead" in org table
D458 - provided itil access to incident template fields previously unavailable

Progression

Status	Activity	Description	Duration
	Submit change request	Open a build/test change request in https://yale.service-now.com/, assign to `INF SN App Support`	minutes
(n/a)	Schedule code review (Mon 1pm)	this should happen after initial handover and before release	minutes
	Build phase work	Begin work in dev	days
	Unit tests	Ensure all pushed to tst & unit tested	hours
	Initial code freeze	Hand over initial requirements list for functional & QA validation in tst	minutes
	Conduct code review	Shouldn't take long, just basic validation of approach and docs	hours
	Defect fixes	Iterative follow-up work in dev, test for defect resolution	days
	Finalize release	Identify changes & updates that are going/not going. Push to (tst).	hours
	Final code freeze	Hand over final requirements list for functional & QA validation, w/ regression, in (tst)	minutes
	Go/no-go	Decide to push to production.	minutes
	Production deployment	Push to prd.	hours
	Production rollback	If applicable; follow ServiceNow Rollback Procedure.	hours
(n/a)	Clone	clone from prd to: pre, trn, and tst for after release	hours
	Notify stakeholders	send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.	minutes
	Target/Actuals	Deliver target/actuals using estimator spreadsheet or equivalent	hours

Change Control

CHG0005772

Release Notes

https://yale.service-now.com/kb_view.do?sysparm_article=KB0000066

Documentation

Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links.

Requirements/Defects

Approved Updates

Update Set (Original Names)	Description
2013/03/27 - 2	START Requirement 76 - Modify label for "Head" in Organization table.
2013/03/20 - 1	FRU0013929 - START Requirement 68: New catalog item Pager: Delete existing
2013/03/19 - 1	Defect 458 - Incident: Service now is missing the following fields when trying to make or edit templates: Change Request, Problem, Parent Incident. Also when editing an existing Template that has these fields they show, but they are grayed out and locked and you cannot change them.