2013-10-10 - ITSM Practitioners Group

Owned by Former user (Deleted)
Last updated: Oct 10, 2013
1 min read

AGENDA

  • Ricardo to welcome Soren Sonson as the new Request Fulfillment Process Owner (5 minutes)
  • Cheryl Boeher, Mark Kovacs and Lou Tiseo to present on Incident/Problem/Change Management (55 minutes)

ATTENDEES

Chloe Turnbull, Cheryl Boeher, Mark Kovacs, Lou Tiseo, Dawn Colonese, Dorothy Ortale, Christine Costantino, Tim Nichols, Ray Raggozzino, David Rich, Soren Sonson, Dave Swanson, Stacy Shreck, Ricardo Chavira, Mike Gadwah, Paul Gluhosky, Marty Wallace, Rick Smith, Andrea Wolff, DJ Martin, Bob Goclowski, Stephanie Scungio, Bud Danheim, Jay Kubeck.  I'm sorry for anyone I missed!  If you attended and are not listed here please let me know.

MEETING NOTES AND ACTION ITEMS

  • Cheryl, Mark and Lou's presentation can be found here.
  • Chloe to output the Change process documents being developed and put them somewhere for everyone to view