Tasks for ITS Website

Owned by Former user (Deleted)
Last updated: Nov 21, 2013
4 min read

ServiceNow Module work

Priority List

  1. Figure out why its-dev site is not displaying My Requests, My Approvals and My Incidents correctly.
  2. My Requests - Change "Yale eServices - Requests" to "ITS Service Catalog"
  3. My Incidents - Change "Yale eServices - Requests" to "ITS Service Catalog" 
  4. My Approvals - Change "Yale eServices - Requests" to "ITS Service Catalog" 
  5. Lightbox - The first time a user clicks on a link from the My Services homepage, the form does not load. It only loads the second time. This needs to be fixed so that the forms always load the first time.
    1. Fixed on test1 page  (CC verified 11/4/2013)
    2. Please move new code to service-catalog page - done (CC verified 11/12/13)
  6. My Requests - Fix data pull, no records are showing, only the field headers (? Working locally) - file = servicenow.requests.display.inc - fixed locally (CC verified 11/4/2013)
  7. My Incidents - page is blank. file = servicenow.incidents.display.inc - fixed locally (CC verified 11/4/2013)
  8. My Incidents - Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old. (use XML/URL from David) - fixed locally (CC verified 11/4/2013)
  9. My Requests - Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old. (use XML/URL from David) - fixed locally (CC verified 11/4/2013) 
  10. ServiceNow configuration - configuration options do not work, all three options pull from the ServiceNow development environment (red lines). Test environment displays orange, Prod displays blue.
  11. ServiceNow configuration - please add the training environment (https://yaletraining.service-now.com/) to the list of environments available. - done (CC verified 11/12/13)
  12. Lightbox - the close "X" is obscuring some ServiceNow buttons/functions. Can we move it up? - done (CC verified 11/12/13)
  13. Lightbox - adjust width of all lightbox calls px width used for "Backup." Can you set the height & width for all lightbox calls universally?  - done (CC verified 11/06/13)
  14. My Approvals - page is blank, change column label: "Request" to "Approval for," remove "Department" and "Description" fields. file = servicenow.approvals.display.inc - done (CC verified 11/06/13)
  15. My Requests - Double check the sorting functionality to each column is done using the correct method (check with Vincent) - done (CC verified 11/21/13)
  16. My Incidents - Double check the sorting functionality to each column is done using the correct method (check with Vincent) - done (CC verified 11/06/13)
  17. Create My Reports page similar to My Notifications (will get correct URL when ready) - On hold

My Services page (its-dev)

  1. Remove boxes and content:  "Accounts & Access," "Email & Calendaring," and "On-Boarding" - Done 10/11 (CC & Broggi)
  2. Change "Cellular Phones" to "Mobile Devices" - Done 10/11 (CC & Broggi)
  3. Remove "(Linux only)" and "(new installations only)" - Done 10/11 (CC & Broggi)
  4. Change "Central Backup" to "Backup Service" - Done 10/11 (CC & Broggi)
  5. Add "Need Help" block to right column - Done 10/11 (CC & Broggi)

My Requests page (in SN module, localhost)

  1. Change column labels: change "Date" to "Opened," change "Name" to "Requested for," remove the number signs after "Item" - Done 10/10 (CC & Broggi)
  2. Move column "Item" to the far right so that it's the last column - Done 10/10 (CC & Broggi)
  3. Change display of "Requested for" column data to <last name, first name>. - Done 10/21 (Seong)

My Approvals page (in SN module, localhost)

  1. Change column labels: change "Requestor" to "Requested for," change "State" to "Status" - Done 10/10 (CC & Broggi)
  2. Add a column for Department - label and make the third column from the left. - Done 10/10 (CC & Broggi)
  3. Move "Request" column to the far left so that it's the last column. - Done 10/10 (CC & Broggi)
  4. Add a column for Description (label); fit between "Department" column and "Status column. - Done 10/10 (CC & Broggi).  
  5. Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required." - Done 10/21 (Seong)
  6. Add sorting functionality to each column - Done 10/21 (Seong)
  7. Change display of "Requested for" column data to <last name, first name> - Done10/21 (Seong)
  8. Add data from ServiceNow for Department [name or org code] - Deferred 10/23 (DB - at least 2 days work on SN side) 
  9. Add data from ServiceNow for Description - Deferred 10/23 (DB - at least 2 days work on SN side)

My Incidents (in SN module, localhost)

  1. Change column label "Date" to "Opened" - Done 10/11 (CC & Broggi)
  2. Change column labels: change "State" to "Status," "Incident ###" to "Incident" - Done 10/11 (CC & Broggi)

My Reports

  1. Create page to look like Requests
  2. Pull all Requests by department (from launch through present date) - Deferred 10/23 (DB - at least 2 days work on SN side)

Lightbox

  1. Clicking outside the form (in the dark grey area) should not make the form disappear. The box should only close on submit of the form or by using the X in the upper right. - Done 10/11 (CC & Broggi)
  2. Fix lightbox so that all forms fit without scrolling - Done 10/16 (Seong)

_____________

Dave Broggi's work

Service Pages (its-dev)

  1. Add Order button & modify language under "How to get it?" to direct to new forms, not START
    1. Pagers (http://its-dev.yale.edu/services/phones-and-cable-tv/pagers) - Done by Bob Liu
    2. Mobile Devices
      1. Main page (http://its-dev.yale.edu/services/phones-and-cable-tv/mobile-devices)- Done by Bob Liu
      2. Blackberry page (http://its-dev.yale.edu/services/computer-and-device-support/mobile-devices/blackberry)
      3. iPhone page (http://its-dev.yale.edu/services/phones-and-cable-tv/mobile-devices/iphone)
      4. Yale Program for Mobile Devices (http://its-dev.yale.edu/services/computer-and-device-support/mobile-devices/yale-program-mobile-phones)
    3. Telephone Services
      1. Desk phones (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones)

      2. Integrated Digital Voice Recorder (IDVR) (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/integrated-digital-voice-recorder-idvr)

      3. Long Distance (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/long-distance)

      4. Telephone Sets & Lines (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/telephone-sets-and-lines)

      5. YaleLINK (http://its-dev.yale.edu/services/phones-and-cable-tv/desk-phones/yalelink)

      6. Answering Service (http://its-dev.yale.edu/services/phones-and-cable-tv/answering-service)

    4. Back-up Service (http://its-dev.yale.edu/services/backing-storage-and-servers/storage-options/its-backup-service)
    5. Ethernet / Yale Network (http://its-dev.yale.edu/services/wifi-and-networks/yale-network)