2012-08-08 Program Committee Meeting

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Last updated: Aug 20, 2012Version comment
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We have restarted the ITSM Program Governance Meetings for FY13, as we will begin to launch new projects as part of our overall program.  As a reminder to everyone, Program Governance guides the ITSM roadmap, dispositions issues and risks that are escalated from ITSM project teams, prepares ITSM proposals which are reviewed and approved by the ITSM Advisory Board.

Attending:  Adriene Radcliffe, Lou Tiseo, Chloe Kennedy Turnbull (Notes);  Absent: Paul DiBello, Ricardo Chavira, David Galassi

Agenda:

  Current Status of ITSM Projects which just closed as part of FY12:

  1. ITS50A Project is closed $1.26M budget.  We came at $ 1.35M but that included some contact dollars that belong to ITS50C.  When accounted to the correct project, the project performed  a negative variance $29K (over budget).
  2. ITS50C Project had a budget of $218K.  This project had a negative variance of $38K (over budget)
  3. ITS50T Project (Training) was under budget just slightly with a positive variance
  4. Adriene will prepare an overall program spreadsheet for FY12 to share with the team as a summary

 Projects we are preparing to execute in FY13

  1. CMDB project - Charter is signed and preparing for TOC approval.
  2. Bomgar Integration - currently being scheduled Bomgar will lead with Lori Seluga (Bomgar admin) and Bill W (tech lead). They originally provided an estimate to me of  3 days of work spread over one week.  Probably light training/communication plan.  Perhaps add in the functionality to let the IT Partners use it too since we never hit our license limit according to Lori
  3. START Replacement - Need to find somebody to help with the financial approval as a functional representative.  No work has started on this project.
  4. Release Management (no real budget assigned for this, more functional process work with Andrea and the ITSM team working together)

Agenda items to be covered in the ITSM Governance Meetings

  1. Discuss organizational alignments and adjustments to roles, etc
  2. Make sure we have a good cadence going with Process Owner meetings. 
  3. We will have another Incident Process Manager coming aboard shortly
  4. Discuss any open issues/risks on current projects and their status
  5. Process documentation teams

We completed the AAR forms and meetings.

  1. We have a few action items as a result which are not yet complete but are now being tracked. 
  2. Ricardo will be following up with SN on one item and also will complete some communications templates by 8/15.
  3. Bill has an action item to improve the ops monitoring (in his queue) when SN opens a ticket on our behalf request completion by 8/30
  4. Paul has a team working with SSG – he will provide status at our next meeting

Infrastructure SN process work - Chloe to work with Lou and Cheryl to map their processes in SN for Incident, Problem, Change.  Chloe to send meeting request to Lou and Cheryl for first meeting.  Document processes, figure out places for improvements and template creation.

 

Proposal for New Request

  1. David and Adriene spoke about moving this into production.  Need an update on where we are with Fruition and the “approval” defect.
  2.  
  3. Lou is working with the CAB to define a list of standard changes.  We will need a request type to request a standard change.  The team will then create a standard change template for them based on this.