2013-01-10 out-of-band release CHG0004972

n/a

Identify release date

see Release Calendar

minutes

Schedule cloning

clone from prd to: pre, trn, and tst for after release; https://hi.service-now.com/

15 minutes

n/a

Schedule code review

this should happen after initial handover and before release

minutes

Submit change request CHG0004972

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

15 minutes

n/a

Start release document

Copy from template ServiceNow Release YYYY-MM-DD

minutes

Requirements freeze

Curate, then freeze requirements, providing estimates for each using estimator spreadsheet or equivalent

hours

n/a

Build phase work

Begin work in dev

days

n/a

Unit tests

Ensure all pushed to tst & unit tested

hours

n/a

Initial code freeze

Hand over initial requirements list for functional & QA validation in tst

minutes

n/a

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

n/a

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

n/a

Finalize release

Identify changes & updates that are going/not going. Push to pre.

hours

n/a

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in pre

minutes

Go/no-go

Decide to push to production.

15 minutes

Production deployment

Push to prd.

5 minutes

n/a

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

15 minutes

n/a

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours