Document status	WORK IN PROGRESS
Project Manager	David Swanson
Tech lead	Allena Kendrick
Technical writers	Vandana Bansal

Challenges

Items	Working Session	Concern
Waiting for ServiceNow to Assign a ServiceNow JEA Engineer	TBD
Received Aperture data model	Under Review so we can re-pull data

Discovery Sandbox Testing

CI Class

Credentials

Owner

Mid-Server Parameters

Discovery Schedule

Issue

Status

Owner

Windows

JEA

Torres

Waiting for ServiceNow to assign a ServiceNow JEA engineer

Windows

Hi Ticket - CS4346800

work in progress

Hi Ticket opened

Torres

Linux

Sudo

Braen

https://yalesandbox.service-now.com/nav_to.do?uri=cmdb_ci_linux_server.do?sys_id=6d5e99011bdf778093463153cd4bcb0f

ServiceNow Change

When Discovery runs dmidecode | cat, it returns garbage.
{"related_data":{"tDataObj":{}}}

This article:
https://community.servicenow.com/community?id=community_question&sys_id=21e8e0b4db903f04fece0b55ca961926
states that a user running London had a very similar issue and resolved it by adding the mid server property “mid.property.ssh.use_snc”When Discovery runs dmidecode | cat, it returns garbage.
{"related_data":{"tDataObj":{}}}

This article:
https://community.servicenow.com/community?id=community_question&sys_id=21e8e0b4db903f04fece0b55ca961926
states that a user running London had a very similar issue and resolved it by adding the mid server property “mid.property.ssh.use_snc”

On the linux side, we made the following changes which are applicable to our entire environment, not just for the ServiceNow sandbox:

Allowed the linux ServiceNow credential – s_svcnow_mid – to run the following commands as sudo without a password:

'/usr/sbin/dmidecode',

'/sbin/dmidecode',

'/usr/sbin/lsof',

'/sbin/lsof',

'/usr/bin/fdisk -l',

'/usr/bin/multipath -ll',

'/usr/sbin/dmsetup table *',

'/usr/sbin/dmsetup table',

'/usr/sbin/dmsetup ls',

'/usr/bin/ls',

'/usr/bin/cat',

'/bin/stat',

'/usr/bin/netstat'

Changed /etc/hostname to reflect the fqdn instead of just the short name.

Linux Test

Braen

Oracle

Sudo

Dixit

https://yalesandbox.service-now.com/nav_to.do?uri=cmdb_ci_db_ora_instance.do?sys_id=cd0372c9db1f33807150132968961915

https://yalesandbox.service-now.com/nav_to.do?uri=cmdb_ci_db_ora_instance.do?sys_id=df59af1ddb5bb3807150132968961933

Sudo

Hi Ticket Open CS4339197

Meeting 20190827

Dixit

MSSQL

Powershell

Serena

Elvin will have to go into active directory and find the firewall for these IP addresses. He is working on this

Waiting for ServiceNow to assign a ServiceNow JEA engineer.

MSSQL 20190820

Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

yalesand1 Mid-Server can't reach the 11 IP addresses provided; Checking with Elvin

Serena, Morales

Network (Firewall, Switches, Routers)

Kumar

Network Test

IP address requested to be able to scan to Elvin

Kumar

Storage

SNMP, Basic Authentication

DeGroat

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