New York Patch 4 Fixes

Target release	New York - Patch 4
Platform Owner	Deanna Burns (Unlicensed)
Document status	Work In Progress
SN Discovery SME	Allena Kendrick (Unlicensed)
Business Analyst	Vandana Bansal
CMDB Manager	Christopher Abbott (Unlicensed)
SN CMDB Lead	Vimalpriya Kothandapani (Unlicensed)
PM	David Swanson (Unlicensed)
Service Management	Christina Lago (Unlicensed)

Important fixes in New York

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

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Discovery

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Problem	Short description	Description	Steps to reproduce
Discovery PRB1343838	This PRB fix addresses a New York Patch 3 issue where Cloud Discovery would fail when the Discovery plugin is not activated
Discovery PRB1364492	After clicking 'Discover now' on any discovery schedule, the page keeps loading and the discovery does not start		Navigate to Service Account and create a service account. Click Discover Datacenters. Click Create discover schedule. Follow the steps to create the discovery schedule. Click Finish. Navigate to the discovery_schedule page. Navigate to the schedule you just created. Click Discover now. Notice that the discovery does not start and the pop-up window keeps loading. In the console, the following error appears: 'Script: DiscoveryAjax not found in scope: global, and HTTP Processor class not found: com.glide. processors.xmlhttp.DiscoveryAjax: no thrown error'. Note: Only Cloud Management Core and Cloud Management are activated here.
Discovery PRB1365469 KB0780957	Errors occur for Horizontal DiscoveryResult Handler.update DeviceHistory() when the CI does not have the name and the ip_address populated		Refer to the listed KB article for details.
Discovery PRB1366194	Patterns SSH sudo command using CyberArk with no credential ID fails	For the SSH credential saved on CyberArk, if users do not use the credential ID for the credential defined on the instance, when using patterns: Any non-sudo command step works fine. It falls back to the target IP address and the result is returned. Any sudo command step fails.
Discovery PRB1367623 KB0782858	The Windows OS - Desktops pattern sensor fails with the error 'Cannot deserialize object'		Refer to the listed KB article for details.

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Import / ExportList v2EmailTransaction and Session ManagementService CatalogInstance Automation

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Problem Fixed	Short description	Description	Steps to reproduce






Service Catalog PRB1325867 KB0728538	Unable to update catalog tasks if the 'Email' or 'URL' type variables are present in the variable editor		Refer to the listed Known Error KB article for details.
Email PRB1329356 KB0744354	SLAs are not attached automatically when an email comes in and a ticket is created	The task_sla is not attached when a task is created from an inbound action even though the start condition matched the SLA definition. It only gets attached when an update is made on the task.	Refer to the listed Known Error KB article for details.
Service Catalog PRB1321520 KB0723666	Variable with a tree picker attribute doesn't show any results if a reference qualifier is applied	No values are displayed for a Reference catalog variable when the variable has 'tree_picker=true' attribute.	Create a reference type catalog variable. Choose the reference as 'Category [sc_category]'. Reference Qualifier: Simple Reference Qualifier Condition: 'Active' 'is' 'True'. Set the variable attribute 'tree_picker=true'. Submit the variable. Click Try It for the catalog item. Click the magnifying icon for the variable. The pop-up does not show any results.
Email PRB1327655 KB0746840	Quick messages do not render accurately in the email client template	Quick messages do not render accurately in the email client template. The <div> tags are inserted around the new line characters.	Create a table in a quick message that has two rows and one column. In the first row, type Thank you for replying to this email. in one line and We will get back to you soon enough. in another line. In the second row, type Regards, in one line followed by the name of the agent in another line. Open an existing case record or create a case. Click the Email button in the upper right tab of the case form. Select the quick message you just created. Notice that the rendering is incorrect as the <div> tags are incorrectly added in the email.

DiscoveryFixes Discovery PRB1322217	The vCenter event collector does not update the status if there is an issue between the MID and the vCenter (and the MID is still up)		Set up a vCenter event collector for a specific MID to connect to a vCenter and start the collector. Perform an activity that will cause the MID to disconnect from the vCenter without shutting down the MID Server, for example, shut down the vCenter server, kill the event collector thread. Notice that while the MID is trying to be reconnected to the vCenter, the event collector still shows 'Started'.
DiscoveryFixes Discovery PRB1353490	The Discovery sensor getCMDBCI() returning null could have bad downstream implications	The Discovery sensor getCMDBCI() is returning null, which causes insufficient queries.
DiscoveryFixes Discovery PRB1353753	The age set for the table discovery_ cloud_temp_results needs to be reduced

Open Questions

Question	Answer	Date Answered

CMDB Fixes Configuration Management Database (CMDB) PRB1349901	The baseline shows more changes than it should	The CMDB baseline difference list shows more changes than it should.
CMDB Fixes Configuration Management Database (CMDB) PRB1353640	Slow network adapter queries

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New York Patch 4 Fixes

Important fixes in New York

DiscoveryFixes

DiscoveryFixes

DiscoveryFixes

DiscoveryFixes

CMDB Fixes

CMDB Fixes

Open Questions

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