2012-07-19 Release

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Requirement 608 - CSIaaS - changes related to "CSI as a service" functionality. (QA for this was done by reporting team)

2012/07/09 - 3

Defect 347 - Reports: Do Not Allow the users to set the Active Flag manually

2012/07/09 - 4

Defect 342 - Incident: Incident SLAs not calculating properly

• added holidays to SLA Calendar through 2015-01-01

2012/07/10 - 1

Defect 341: Problem Management - Open Problems View

• modify filter for open problems based on state, not just active

2012/07/10 - 2

Defect 337: Email Notification contains wrong text

• The email should not say "Ticket update from the additional comments field".
• It should contain the text of the comment that was entered into the additional comments field.

2012/07/10 - 3

Requirement 605 - System: disable LDAP for ServiceNow API calls

(n/a, manual)

Requirement 579 - KB: Extend the role of report scheduler to process managers/owners

06/14/2012 - 2

Defect 340 - KB: sub tickets that have kb articles generated from it don't link

06/14/2012 - 3

Defect 323 - Request: Remove Item Description field from RITM and add Variable Description (ESS View)

Requirement 593 - (CHG0000994) CMDB: Provide DSP Access to update Contracts table

2012/07/08 - 4

Requirement 575 - Change: make actual start/end dates mandatory prior to change closure.

• add business rule to make these fields mandatory in the implementation phase

2012/07/08 - 3

Requirement 573 - Change: add Application Change for Release functionality

• add boolean Application Change for Release field to change_request form
• if enabled & prior to CAB approval, make parent change a required field (per new UI Policy)

2012/07/07 - 5

Requirement 377 - Change: replace CI on Change Task screen w/ Affected Component

• replace Configuration Item with Affected Component on Change Task form
• default value of Affected Component should be that of parent change

2012/07/07 - 2

Requirement 565 - Change: remove Assessment Conditions Code drop-down

• remove assessment code field from the change form
• comment out code in business rules which references the removed field
• disable UI policy that references the removed field

2012/07/08 - 1

Requirement 536 - Change: add new Change Task type of Review * this requirement as originally stated was looking for ad hoc approvals which might have caused problems for Configuration/Change process in the future. Now people
will be able to create/assign change tasks to have people review changes, but approval ultimately resides with the CI owner.

2012/07/07 - 4

Requirement 564 - Change: add a 'CAB Approval Required' boolean field

• add u_cab_approval_required (not sure if this is redundant w/ u_advisory)
• add u_cab_approval to Change form as 'CAB Approval Required'
• add a Data Policy 'CAB Approval Required' which sets that field to read-only if type is significant or major
• add a Client Script 'Update CAB Approval Required' to recalculate that field if the type field changes

2012/07/07 - 1

Requirement 556 - Change: schedule end dates must be after start dates

• add business rule 'Validate Schedule Dates' to change_request table
• fires before insert/update

2012/07/08 - 2

Requirement 434 - Change: display the approval type in the related list of approvals in change_request

• add a read-only shadow field to sys_approver called "u_approval_type"
• add a business rule 'Set Approval Type for Change Approvals' which copies wf_activity.name to the u_approval_type field upon insert
• add this field to the form layout in the related list in the change request form

2012/07/09 - 1

Requirement 553 - Change, Reports: CAB Calendar View - add a highlight by change type

• see http://wiki.servicenow.com/index.php?title=Customizing_Calendar_Reports#Highlighting_Calendar_Entries
• added highlighting red = major, orange = significant, green = standard, lightblue = minor