2013-06-13 - ITSM Practitioners Group

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Last updated: Jun 14, 2013Version comment
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AGENDA

  • Cheryl Boeher to to present on Problem Management and how it relates to other processes (45 minutes)
  • Julio Valdes to update on Release 1 of Configuration Management and the CMDB implementation (15 minutes)

ATTENDEES

Julio Valdes, Cheryl Boeher, Chloe Turnbull, Nate Tsyrulnik, Soren Sonson, Marty Wallace, Ricardo Chavira, Robert Haig, Dawn Colonese, David Swanson, Stacy Schreck, Ray Ragozzino, Casey Watts, Laura Tomas, Neha Agrawal

MEETING NOTES AND ACTION ITEMS

  •  Cheryl Boeher's Problem Management presentation: Boeher Presentation
  • There will be more communication in the form of Monday Morning News and Lunch and Learns regarding Configuration Management and the CMDB.  Look in the MMN for details.