Integration |
Specifics |
Docs |
AD interface |
- for directory info (read-only)
|
http://wiki.service-now.com/index.php?title=LDAP_Integration |
Metrics push to Quickbase |
|
|
Bomgar (enterprise remote support) |
- Ability for a Service Desk tech (or any DSP) to generate a Bomgar Session Key tied to a new or existing incident.
- Ability for an end-user to start a support session (or chat) from an incident they are viewing in their browser.
- Ability for the helpdesk incident to be updated with details from the related Bomgar support session.
|
http://community.service-now.com/forum/530+ |
OpsView (enterprise monitoring) |
- create incidents from alerts
- trigger scheduled downtime from change outage specification (may not be possible with std opsera offering)
|
http://docs.opsview.com/doku.php?id=servicedesk-connector&s\[\]=service&s\[\]=desk |