Bulk Team Lead (Queue Manager) Changes
Since these are (unfortunately) managed in the SN schema, they are generally done manually. Changes can be also effected w/ this script:
function load(group,users) { // get group record var g = new GlideRecord('sys_user_group'); g.addQuery('name', 'CONTAINS', group); g.query(); g.next(); gs.print('group is: ' + g.name); // get user sys_ids var sysids = ''; var a = users.split(','); for(i=0;i<a.length;i++) { var u = new GlideRecord('sys_user'); u.addQuery('user_name',a[i]); u.query(); u.next(); sysids+=u.sys_id + ','; } gs.print('sysids are: ' + sysids); // update the group record g.u_team_leads = sysids; g.update(); } // // example loads -- beware greedy matching. //load("Berkeley", "cam48,djy6,hzl3,ngh6,csw3,dz65"); //load("Branford", "jlf8,kc572,ss2372,tp277,am993,csw3,dz65"); //load("Calhoun", "anr2,bpb28,dkb23,ss2374,aef3,csw3,dz65"); //load("Davenport", "ezp2,gal7,lew36,ss2476,xz244,csw3,dz65"); //load("Ezra", "acm73,dl479,dwh5,dfp22,yk347,csw3,dz65"); //load("Grad 1", "ajz7,gm74,hz235,mh696,ts484,ncw8,csw3,dz65"); //load("Grad 2", "aao23,deb29,icc7,jgk27,kk495,nii4,csw3,dz65"); //load("Hardware", "am993,aef3,ncw8,jmq23,mya2,deg38,csw3,dz65"); //load("Jonathan", "cmv29,jsr24,sgy2,sp576,csw3,dz65"); //load("Morse", "jp697,pft5,rwc39,yz343,zpx2,csw3,dz65"); //load("Old Campus 1", "aes86,cw486,mme2,mrc27,ta266,csw3,dz65"); //load("Old Campus 2", "lkh9,ncm28,qc32,sna23,csw3,dz65"); //load("Pierson", "ase29,jfp38,ml775,rck6,csw3,dz65"); //load("Saybrook", "hzy2,mdj4,rc527,zkm4,csw3,dz65"); //load("Silliman", "hd96,jmo2,mnq2,pwc27,csw3,dz65"); //load("Timothy", "cxz2,efs8,msl25,deg38,csw3,dz65"); //load("Trumbull", "cl638,hko3,jk787,jzr4,tw334,csw3,dz65");