Berlin upgrade testing
- Former user (Deleted)
Berlin Testing Sign Off |
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Overall Process |
Accountable Party |
Status |
Incident |
Mark Kovacs |
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Request |
David Galassi |
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Problem |
Lou Tiseo |
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Change |
Paul DiBello/Lou Tiseo |
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Knowledge |
Dorothy Ortale |
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Service Catalog Request Items |
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Internal ITS Request |
David Galassi |
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CTS Work Request |
John Pagliuca |
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Add/Remove ServiceNow Assignment Group Membership |
Bill West |
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Propose a New Service Request Type |
Adriene Radcliffe |
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Publish a ServiceNow Report or Template |
Bill West |
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Deploy Web Application |
Michael Dunlap |
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Finalize YaleConnect Migration |
Lori Seluga |
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Request an Enterprise Vmware Virtual Machine |
Michael Caplin |
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Integrations |
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Bomgar |
Lori Seluga |
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ITS Web Site |
ITS Web Team/ Dorothy Ortale |
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IDM Integration |
Bill West |
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Metrics |
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Reporting |
Rick Smith |
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General System Functionality |
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Outbound Email Notifications |
ITSM Team |
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Inbound Email |
ITSM Team |
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ESS Functionality |
ITSM Team |
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New Call Application |
ITSM Team |
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Incident SLAs |
Rick Smith |
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Queries/Queues/Views |
ITSM Team |
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Home Page viewing/editing |
ITSM Team |
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Approval Delegation |
ITSM Team |
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