2013-02-14 Release

Summary

Contains a number of new Service Catalog items and defect fixes.

Progression

Status

Activity

Description

Duration

(tick)

Identify release date

see Release Calendar

minutes

(tick)

Schedule cloning

clone from prd to: pre, trn, and tst for after release; https://hi.service-now.com/

minutes

(tick)

Schedule code review (Mon 1pm)

this should happen after initial handover and before release

minutes

(tick)

Submit change request CHG0005297

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

(tick)

Start release document

Copy from template ServiceNow Release YYYY-MM-DD

minutes

(tick)

Requirements freeze

Curate, then freeze requirements, providing estimates for each using estimator spreadsheet or equivalent

hours

(tick)

Build phase work

Begin work in dev

days

(tick)

Unit tests

Ensure all pushed to tst & unit tested

hours

(tick)

Initial code freeze

Hand over initial requirements list for functional & QA validation in tst

minutes

(tick)

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

(tick)

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

(tick)

Finalize release

Identify changes & updates that are going/not going. Push to (tst).

hours

(tick)

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in (tst)

minutes

(tick)

Go/no-go

Decide to push to production.

minutes

(tick)

Production deployment

Push to prd.

hours

(n/a)

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

(tick)

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

(error)

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours

Change Control

CHG0005297

Release Notes

https://yale.service-now.com/kb_view.do?sysparm_article=KB0000066

Documentation

Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links.

Requirements/Defects

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Approved Updates
Manual Updates
  • Attach DSP data file, since there's no URL (or set up an box URL)
  • Requirement 729 - add Infosec category to the Service Catalog
  • Add Endpoint Engineering category to the Service Catalog