Training Materials

SN Foundations Training

• Desktop version - http://community.service-now.com/learning-center#foundations
• Mobile version - http://community.service-now.com/foundations-course-mobile-version

SN Sysadmin Training

• Can't reproduce training materials but here are some notes from the class.

General Work Instructions

• Basics for ESS Users (PDF) - http://wiki.service-now.com/images/a/ad/Basics_for_ESS_Users.pdf
• Basics for Administrators and ITIL Users (PDF) - http://wiki.service-now.com/images/c/cf/Basics_for_Admins%26ITIL_Users.pdf

Knowledge 2012 (Conference Notes)

• Basic Integration
• Advanced Integration
• Discovery 201
• CMDB@Coca-Cola
• Devops and ITSM
• Gen2 Architecture and Security