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Architecture
General Administration
CMDB
•
ServiceNow Discovery Journey
•
Draft - CMDB Policy
•
VISTARepository_v650_DB_Model_&_Concepts
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CMDB Lite Discovery Data Management
Archive
Discovery 2017
Implementation Archive
Eureka Reimplementation
Berlin Archive
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Adding CSI ITSM Coach Users
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Allow metric admins table schema view access
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Automated Incident assignment feature
Berlin upgrade
Bulk Changes
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Completing Telephone Services START Replacement forms, June 2014
Core Setup
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Deleting bogus users in Service Now using a script and a spreadsheet
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Deleting Sensitive Data
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Desktop Contract Data Model
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Development Guidelines (Fruition)
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Email Addresses
ESS
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Event processing issues in Service Now
Fixes
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Forcing active users to be NOT locked_out
Group Management
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How to change CHG ticket approval codes for Lou Tiseo
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How to poll ServiceNow for ITIL users
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HPALM and HPQC
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Incident and proper closing of the underlying task fields
Instance Cloning
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Integrating ServiceNow with Drupal platform
Integrations
ITSM Governance and Roles
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Licensing Queries
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Lookup workflow and get fulfillment group
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Maintaining Service Contracts, DSPs, and Organization mappings
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Maintaining Team Lead Lists in ServiceNow
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Managing update set archiving and restoring
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Managing users in ServiceNow
Meetings
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Operation removing the conflicting or broken user accounts
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Post-Clone Procedure
Process Documentation
Change Management
Configuration Management (CMDB)
CMDB Integrations
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BigFix Integration
Discovery
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ServiceNow SCCM Plugin
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Aperture Integration
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CMDB Integration Schedule
CMDB Analysis
CMDB Plan
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Configuration Item (CI) Definitions
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Business Service Mapping (Taxonomy)
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CMDB Based Reports
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Configuration Management Process Diagrams
Requested Features
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CMDB Data Access
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Incident Management
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Knowledge Management
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Problem Management
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Request Management
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Querying ORG table data for approvers
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Reconciling differences in groups between DEV and TEST
Releases
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Scheduled audit jobs in Service Now
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SCTASK0105814, and R1195, and re-opening Problem tickets that were closed
Service Catalog Request Information
Service Lifecycle PRACTICE SPACE
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ServiceNow Release YYYY-MM-DD
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ServiceNow Rollback Procedure
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Special details about cloning TEST environment in ServiceNow
START Replacement
Survey Module
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Testing Unicorn users for D941
Training Materials
•
Update Request Item and Tasks
•
User import issues in ServiceNow
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WIDS method for update set management
Geneva Upgrade
•
Security Review Documents
•
HAM Phase 2
Blogs
Apps
Gliffy Diagram
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CMDB Integration Schedule
CMDB Integration Schedule
Former user (Deleted)
Owned by
Former user (Deleted)
Last updated:
Dec 19, 2013
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Integration/Job
Time
Frequency
URL
SNMP (UNIX Servers)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=discovery_schedule.do?sys_id=6d7e5d66711610007ac0442566068acd
SCCM (Windows Servers)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=f82c28fca15a494094ad46651315d8bb
Quickbase (Applications, Modules)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=d0021a31a1d3cd8094ad46651315d898
Box (Business Services)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=69d3508f5d7d4584873f4b0952a590ac
Box (Provider Services)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=7081ec0f5dfd4584873f4b0952a59019
Box (Service-Service Relationships)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=669a93b1a1d4150494ad46651315d88d
Box (Databases)
00:00:00
Daily
https://yale.service-now.com/nav_to.do?uri=scheduled_import_set.do?sys_id=4ea0dd3c74319580fde6087f050d4008
Box (Server-App Relationships)
TBD
TBD
TBD
Box (App-Service Relationships)
TBD
TBD
TBD
NetMRI (Network Devices)
TBD
TBD
TBD
Aperture (Data Center CIs)
TBD
TBD
TBD
Proteus (IP/DNS)
TBD
TBD
TBD
{"serverDuration": 18, "requestCorrelationId": "8828c0edc1564e3297c23631c24070b6"}