2013-07-26 Release

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

Schedule code review

this should happen after initial handover and before release

minutes

Initial development, pushes to test

Begin work in dev

days

QA, UAT in test

iterate on defects found by QA and UAT feedback; any items passing both should be moved to "Ready to Release" column

hours

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

Code Freeze

By Wed AM: Identify changes & updates that have passed both testing regimes. Push to preproduction.

hours

Regression Testing

QA group conducts regression testing in preproduction

minutes

Go/no-go

Get approval from QA to go to production

minutes

Production deployment

Push to prd.

hours

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

Clone

clone from prd to: pre, trn, and tst for after release

hours

Push to Test

re-push outstanding, ready work back to test

hours

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes