Getting Support for Spinup

At Spinup, we're committed to providing Yale community members with the support they need to successfully leverage our cloud services platform. Whether you're experiencing an issue, have a feature request, or simply need guidance on how to use Spinup effectively, our team is here to help.

Support Channels

There are several convenient ways to get in touch with the Spinup support team:

Email: Send your inquiries or concerns to spinup@yale.edu. Our support team actively monitors this inbox and will respond to your message as quickly as possible.
Slack: Join the conversation in the #spinup channel on the Yale Slack workspace at https://yale.slack.com. This is a great place to ask questions, share your experiences, and learn from other Spinup users. The Spinup team regularly monitors the channel and provides assistance as needed.
Service Now: If you prefer to submit a formal support request, you can create a ticket in Service Now. When creating your ticket, be sure to select "Spinup Self-Service" as the service offering. This ensures that your request is routed to the appropriate team for prompt attention.

When to Reach Out

We encourage you to contact the Spinup support team whenever you need assistance, including:

Troubleshooting issues with your Spinup resources or environment
Requesting new features or enhancements to the Spinup platform
Seeking guidance on how to use Spinup effectively for your specific use case
Reporting security concerns or potential vulnerabilities
Inquiring about best practices for managing your Spinup resources

Our knowledgeable support team is dedicated to providing timely and effective assistance to ensure that you have a positive experience with Spinup.