What level of support can I expect?

ITS provides foundational support for Spinup Self-Service, focusing on system access and basic functionality. However, configuring applications on Spinup Self-Service is beyond our standard support scope.

For Configuration Assistance:

• If you require assistance with application configuration on a Spinup Self-Service platform, ITS recommends opting for a managed server solution.

• To request a managed server, please submit a ticket to the appropriate team:

  • For Linux Servers: Use the "Managed Server - Linux" category in Service-Now.

  • For Windows Servers: Select the "Managed Server - Windows" category in Service-Now.

Additional Resources:

• For general queries or troubleshooting related to Spinup Self-Service, you can refer to our Spinup Self-service or submit a ticket on our ITS Service Page https://yale.service-now.com/it?id=service_offering&sys_id=aea2a1f7db12ea80973777dbbf9619c9&table=u_service_offering_index

• For community support and knowledge sharing, consider joining our Spinup Self-Service slack. Log into https://yale.slack.com and join the #spinup channel.

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