What level of support can I expect?
ITS provides foundational support for Spinup Self-Service, focusing on system access and basic functionality. However, configuring applications on Spinup Self-Service is beyond our standard support scope.
For Configuration Assistance:
If you require assistance with application configuration on a Spinup Self-Service platform, ITS recommends opting for a managed server solution.
To request a managed server, please submit a ticket to the appropriate team:
For Linux Servers: Use the "Managed Server - Linux" category in Service-Now.
For Windows Servers: Select the "Managed Server - Windows" category in Service-Now.
Additional Resources:
For general queries or troubleshooting related to Spinup Self-Service, you can refer to our Spinup Selfservice FAQ or submit a ticket on our ITS Service Page https://yale.service-now.com/it?id=service_offering&sys_id=aea2a1f7db12ea80973777dbbf9619c9&table=u_service_offering_index
For community support and knowledge sharing, consider joining our Spinup Self-Service slack. Log into https://yale.slack.com and join the #spinup channel.