Introduction

The purpose of this document is to describe the architecture and design of [], which was initiated by ServiceNow ticket: ServiceNow #.

• Background of the project

• Problem Statement
• High Level description of the solution
• Assumptions, Scope, Dependencies

Requirements

Key Requirements

Design Considerations

Logical Design

Logical Design Diagram

• Include all major components and entities plus their relationships, data flows and connections

Component Description/Purpose

Physical Design

Physical Design Diagram

• All major components and entities identified within specific physical servers and locations or specific software services, objects or solutions
• Includes OS, version numbers, patches
• Specs of servers (e.g, RAM, CPU, etc.)

Physical Specifications

Systemic Qualities

Authentication & Authorization

• Requirement being addressed
• How authentication and authorization will be handled

Security

• Requirement being addressed
• How security will be handled

Performance

• Requirement being addressed
• How performance will be handled

Availability

• Requirement being addressed
• How availability will be handled
• E.g., DR, backups, etc..

Scalability

• Requirement being addressed
• What's the growth expectations?
• How scalability will be handled

Maintainability

• Requirement being addressed
• How scalability will be handled

Cost Estimate

• Attach cost estimate spreadsheet