2012-06-22 Release

06/18/2012 - 1

Defect 339 - SC task assigned to group notification is being sent to assignment group; should only be sent to queue managers.

06/13/2012 - 4

Requirement 381 - Incident: Change 'knowledge' checkbox to 'Knowledge Candidate'

06/13/2012 - 10

Requirement 386 - add a "save and stay" button to derived task forms

• ensures the context version is just for context (and not forms)
• removes the isAdvancedUI() condition on the form control version

06/13/2012 - 11

Requirement 386 - add a "save and stay" button to derived task forms

• make sure button is available for inserts
• match behavior of buttons called save & stay
• match behavior of buttons called save & exit

06/13/2012 - 5

Requirement 386 - add a "save and stay" button to derived task forms

06/13/2012 - 6

Requirement 436 - Incident: Add 'Withdrawn by Client' to incident resolve code

06/12/2012 - 3

Requirement 463 - delegate end date should not have a default value (comment out code in sys_dictionary entry)

06/13/2012 - 9

Requirement 464 - New Call/Request: value in request's Client field should not be overwritten if it's already there from new call

• change onLoad() script for SC item to properly parse & massage redirect parameters
• change Wizard panel for New Call->Request to pass the Contact instead of the Client; there is currently no field for "client" in the only SC request we use, so this field is currently ignored and deprecated in this panel.

06/13/2012 - 2

Requirement 491 - Request Email Notification: send when SC tasks are assigned to unit/person

• turned on sc_task events business rule
• notification when group assignment occurs
• notification when user assignment occurs (this one has a higher priority)
• (temporary) change to sc_task email template to include description from parent item, since currently there is only one request type. This will have to be changed later; correct fix is for a meaningful description to be added to the sc_task.

06/12/2012 - 4

Requirement 509 - Categorization: rename some incident component categories.

• change "Backup Devices" to "Storage Device (e.g., Disk/Tape drive)"
• change "Storage Media" to "Storage Media (e.g., Diskett/Tape drive)"

06/19/2012 - 1

Requirement 523 - CMDB: change asset/device field to "Affected Component" and change type to reference (w/ modifications to requirement):

• We will create a new field called 'Affected Component'. This field will be a reference field instead of a string and therefore searchable.
• No data will be loaded into this new field. We will start from a blank table and allow folks to enter information or pick from items already in the list.
• This field will only show up on new and open tickets.
• The Asset/Device field will turn to read only. It will show up on open and closed tickets. It will not show up on tickets created after the release date.
• Closed tickets will not show this new field. There will be no data changes to closed tickets.

06/13/2012 - 7

Requirement 523 - CMDB: change asset/device field to "Affected Component" and change type to reference.

• collect existing entries (from all derived tables; i.e. incident, problem, change, request tasks/items replace CI refs)
• add a new table and import a coalesced/clean version of CIs (extends cmdb_ci)
• replace field w/ new reference field (put in Configuration app)
• hide unsupported CMDB items in the Configuration app
  ...this will be a holdover until CMDB goes live.

06/14/2012 - 4

Requirement 567 - Knowledge changes in support of the Drupal project

• add kb flag for "Publish to Web?"
• make web taxonomy visible/invisible based on "Publish to Web?"

06/07/2012

Requirement 567 - Knowledge changes in support of the Drupal project

• add u_audience (Audience) field to kb_knowledge schema and Knowledge form
• add u_web_category (News Category) field to kb_knowledge schema and Knowledge form
• add u_event_date (Event Date) field to kb_knowledge schema and Knowledge form
• make these fields mandatory & visible if Topic is News (via UI Policy)

06/11/2012 - 1

Requirement 567 - Knowledge changes in support of the Drupal project

• add read-only ACL/role for knowledge table to apply to service accounts pulling KB data

06/13/2012 - 8

Requirement 577 - permission/hide for impact in SC generic request

• removed from SC incident form
• removed from ESS view of incident form; still accessible/changeable from other views by anyone w/ itil role

06/13/2012 - 3

Requirement 578 - Incident - add Knowledge Inquiry to Incident Type dropdown
(note: some this was done in another update set but is repeated here to break it out; should be OK due to the type of change).

• add Knowledge Inquiry to Incident Type dropdown
• SC Task->Time Worked: Default the 'User' to the person who is logged into the system