Functional UAT Meeting - 2013-09-20

Attendees

Name	Role	Present
Christine Costantino	Project Manager
Nancy Scanlon	Functional Lead
Wendy Battles	Change Manager
Dawn Colonese	Service Introduction Manager

Review of Service Catalog homepage on ITS website

Remove Accounts & Access, Email & Calendaring, and On-Boarding boxes altogether (ITS website)
Link to Service Catalog from START on the Request Selection page. Break out the existing ITS Services into two rows, one for Email, one for IT e-Services (Ethernet, ITS backup service), adjust description of these categories plus Telephone Services. Do NOT link back to START from the Service Catalog.

Review of Nancy's feedback for Mobile Device: Add

Building information should prepopulate based on Requested For. (ServiceNow)
Search pop-up should list people information in the order: Last name, First name, NetID, email. Full name not very useful. (ServiceNow)
NetID should be blue and underlined bc it's a link. (ServiceNow)
Drop-down box in search pop-up should be in the order: Last name, NetID, etc. (ServiceNow)
Accidentally clicking outside the lightbox closes the form and doesn't save anything. (ITS Website)
The lightbox should be wide enough for all the forms to fit without scrolling left-right. (ITS Website)
Note that we are trying to move away from T-Mobile. - Check with Jeff Euben (ServiceNow)
Help text under Vendors says to go to websites, add links in new window. (ServiceNow)
Contact Information section should prepopulate based on Requested By (ServiceNow), when Contact info is changed to another person, that person's info should then auto-populate. (ServiceNow)
The form is long and when you get to the PTAEO, you need to scroll up to Order Now or Save to Cart - either move these to the bottom of the form, or if that's not possible, add a button at the bottom for Submit or Add to Cart. (ServiceNow)
Delivery time is not accurate; it says 1 day. Check this on all forms. (ServiceNow)

Review of Mobile Devices