Attendees
Name |
Role |
Present |
---|---|---|
Christine Costantino |
Project Manager |
|
Nancy Scanlon |
Functional Lead |
|
Wendy Battles |
Change Manager |
|
Dawn Colonese |
Service Introduction Manager |
|
Discussion
Review of Service Catalog homepage on ITS website
- Remove Accounts & Access, Email & Calendaring, and On-Boarding boxes altogether (ITS website)
- Link to Service Catalog from START on the Request Selection page. Break out the existing ITS Services into two rows, one for Email, one for IT e-Services (Ethernet, ITS backup service), adjust description of these categories plus Telephone Services. Do NOT link back to START from the Service Catalog.
Review of Nancy's feedback for Mobile Device: Add
- Building information should prepopulate based on Requested For. (ServiceNow)
- Search pop-up should list people information in the order: Last name, First name, NetID, email. Full name not very useful. (ServiceNow)
- NetID should be blue and underlined bc it's a link. (ServiceNow)
- Drop-down box in search pop-up should be in the order: Last name, NetID, etc. (ServiceNow)
- Accidentally clicking outside the lightbox closes the form and doesn't save anything. (ITS Website)
- The lightbox should be wide enough for all the forms to fit without scrolling left-right. (ITS Website)
- Note that we are trying to move away from T-Mobile. - Check with Jeff Euben (ServiceNow)
- Help text under Vendors says to go to websites, add links in new window. (ServiceNow)
- Contact Information section should prepopulate based on Requested By (ServiceNow), when Contact info is changed to another person, that person's info should then auto-populate. (ServiceNow)
- The form is long and when you get to the PTAEO, you need to scroll up to Order Now or Save to Cart - either move these to the bottom of the form, or if that's not possible, add a button at the bottom for Submit or Add to Cart. (ServiceNow)
- Delivery time is not accurate; it says 1 day. Check this on all forms. (ServiceNow)
Review of Mobile Devices
- Is there a change option for International - check with Kesha (ServiceNow)
- Delivery time displays 7 days. Is this correct? (ServiceNow)