Consultative

Standards should be developed in consultation/collaboration with those who deliver the service and, where possible, representatives of the customers who avail of them (e.g. focus groups)

Developing standards in conjunction with the consumers of the standards will drive adoption and will be improved by the insight of the consumers. 

A successful collaboration or partnership also needs to be approached systematically. There needs to be a basic agreement about the purpose of the collaboration, what the organization will try to achieve together, mutual expectations and the principles or values by which the partners will operate.