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Forgot Your NetID Password

Forgot Your NetID Password

Forgot Password - Enter NetID

UX Comments
  • When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 

Forgot Password - Enter NetID Error

UX Comments

Forgot Password - Security Questions + New Password


UX Comments

Security Questions

  • The user is prompted to answer 2 of their 5 security questions.

New Password

  • Possibly going to add a feature where there will be a javascript function that checks if the user completes all three hints in their password creation process. 
    • Hint 1 and 2 are easily do-able, however, hint 3 might not be possible with javascript.

Forgot Password - Security Questions + New Password (error)

UX Comments

Forgot Password - Password Changed

UX Comments
  • This is the confirmation screen to confirm that their password has been changed.
  • The user will get an email confirmation sent to their personal/recovery email. 
  • This screen is the same visually in the Change NetID Password flow. 

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