AGENDA
- Discuss issues (if any) from the last release
- Review the current work stream
- Discuss any new work to be added to the work stream
- Discuss prioritization of work stream
- Discuss open Action Items
ROLL CALL
Name | Representing | Attended | Alternate Attendee |
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Adusumilli, Hari | ServiceNow QA |
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Boeher, Cheryl | Problem Process | ||
Chavira, Ricardo | Service Catalog/Request Process | ||
Ortale, Dorothy | Knowledge Process | ||
Kovacs, Mark | Incident Process |
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Smith, Rick | Metrics/CSI Process | ||
Tiseo, Lou | Change Process | None | |
Turnbull, Chloe | ServiceNow Team Lead |
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Valdes, Julio | Configuration Management Process | Tim Nichols | |
Backeberg, David | ServiceNow DEV | ||
Costantino, Christine | START Replacement Project Manager | N/A | |
Nichols, Tim | CMDB Project Manager |
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Adams, Roseann | ITSM Director | N/A | |
Sonson, Soren | ITSM Technical Program Manager/Request Process |
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MEETING NOTES
DISCUSSION
RTS PRIORITIES AND STAFFING PERCENTAGES
Business Analysis: Dave Rich 100% (after transition from testing to John Schmidt)
Development:: Bill West 50%
Testing: John Schmidt 50%
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Process Owner | Scheduled Release |
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1 | R-765 | Re-Work the DSP Contracts to accurately reflect who is supported to the DSP Teams and who is supported by FAS-IT | Hours | Completed 9/16/2013 | 9/16/2013 | |||||
2 | R-804 | SLA Modifications | Hours | Completed 11/01/2013 | ||||||
3 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | Weeks | 50% |
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4 | R-813 | Allow clients to request assistance online via chat | Hours | Completed 5/31/2013 | 5/31/2013 |
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5 | R-1094 | Notification for Knowledge Records that are about to expire | Hours | Completed 11/26/2013 |
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6 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields | Hours | 50% | 7/15/2013 |
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7 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | Days | Completed 8/14/2013 | 8/14/2013 |
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8 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | Days | 100% | 9/9/2013 |
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9 | R-767 | Implement New Ticket Feature in the DEV or TEST instance | Weeks | 100% | 5/31/2013 |
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10 | R-978 | Problem Process redesign | Weeks | 0% |
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CMDB PRIORITIES AND STAFFING PERCENTAGES
Business Analysis: David Logie 10% (through 11/30)
Development:: Bill West 50%
Testing: Hari 25%
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Process Owner | Scheduled Release |
---|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 5, 6 and 7 | ? | ? | ? | ? | ? | ? | ? | ? |
START REPLACEMENT PRIORITIES AND STAFFING PERCENTAGES
Development:: David Backeberg 100%, Fruition Consultants
Testing: Hari Adusumilli 50%
Priority | Item # | Description | BA Level of Effort | BA - % Complete | DEV Level of Effort | DEV - % Complete | TEST Level of Effort | TEST - % Complete | Scheduled Release |
---|---|---|---|---|---|---|---|---|---|
1 | R-X | START Replacement Forms/Workflow | Months | 100% | Months | 90% | Months | 60% | 3/21/2014 |
OUTSTANDING ACTION ITEMS
- Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release (from 7/22)
- Will add this to an upcoming meeting
- Tim to come up with a plan to retire the affected components that are in the CI field (from 7/29)
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.