Meeting Date
November 20, 2012
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell
Attended:
Agenda
- Review Metrics Model and Metrics from Prior Month - Rick Smith
- Discuss/Validate Service Ownership - Ricardo
- Discuss Survey and Customer Satisfaction part of 360 - Jane and Susan West
- Next steps of services rolling up to portfolio alignment and larger service categories, and how they relate to Strategic Committees