Tasks for ITS Website

ServiceNow Module work

My Services page

1. Remove boxes and content:  "Accounts & Access," "Email & Calendaring," and "On-Boarding"
2. Change "Cellular Phones" to "Mobile Devices"

My Requests page

1. Change column labels: change "Date" to "Opened," change "Name" to "Requested for," remove the number signs after "Item"
2. Move column "Item" to the far right so that it's the last column
3. Change display of "Requested for" column data to <last name, first name>.
4. Add sorting functionality to each column 

My Approvals page

1. Change column labels: change "Requestor" to "Requested for," change "State" to "Status"
2. Change Change display of "Requested for" column data to <last name, first name>.
3. Add a column for Department (name or org code) - label and data pull from ServiceNow - and make the third column from the left.
4. Move "Request" column to the far left so that it's the last column.
5. Add a column for Description - label and data pull from ServiceNow - and fit between "Department" column and "Status column.
6. Modify the data pulled for the "Status" column; it's not currently pulling the correct information. Data should be "approved" or "pending approval," instead of "not_required."

My Incidents

1. Change column label "Date" to "Opened"
2. Modify data pull to include all open incidents and resolved/closed incidents up to 90 days old.
3. Change column labels: change "State" to "Status,"