Meeting Date
January 15, 2013
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone
Attended: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone
Agenda
- Validate Prototype Metrics Model - Rick Smith
- Customer Satisfaction part of 360 Lifecycle - Susan West
- Service 360 Lifecycle work in progress - Adriene Radcliffe
- Homework!
Next Month - Next steps for Service Catalog and Service Lifecycle 360
Notes
Action Items from last meeting:
- Ricardo to publish the list on our wiki and ensure the responsibilities of the service owner are called out as well.
- Rick to parado top 5 services (for incidents) and run the service metric model for our review.
- Susan to send this out to Service Board participants (not post to wiki which is public)