• When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 

• When the user forgets their password they will need to enter their NetID for the backend to determine which system (Microsoft or NetID management) they need to be transferred to. 
• Error Message
  • "We could not find your NetID in our system. Re-enter your NetID and try again."

In the original NetID management "Forgot Password" function, answering your security questions and creating your new password was on the same screen. UX recommends splitting these two functions on different screens. This allows the user to complete two separate functions on two separate screens without having a large page to read the instructions. 

After development expressed scope concerns for this change a one-page design may be used as a temporary solution. 

Security Questions

• The user is prompted to answer 2 of their 5 security questions.

New Password

• Possibly going to add a feature where there will be a javascript function that checks if the user completes all three hints in their password creation process. 
  • Hint 1 and 2 are easily do-able, however, hint 3 might not be possible with javascript.

• Yale Component Library text field error indications.
  • Error Message
    • Insufficient Password or questions - "Sorry, either your security question answers were incorrect or your new NetID password does not meet our password guidelines. Try again or view password guidelines.." LINK TBD

• This is the confirmation screen to confirm that their password has been changed.
• The user will get an email confirmation sent to their personal/recovery email. 
• This screen is the same visually in the Change NetID Password flow.